Area Manager, Quality Assurance/Systems S5 - Bethlehem, PA

Job summary

Implements the business plan for assigned area of responsibility by communicating goals and managing staffing and scheduling assigning duties and coordinating workloads in order to achieve facility goals Maintains quality and safety standards in assigned area of responsibility by ensuring associates are trained on applicable logistics and company policies standards and procedures monitoring associate compliance with logistics and company policies standards and procedures distributing and maintaining procedures supporting documentation Manages quality assurance processes by identifying industry best practices incorporating them into quality assurance programs evaluating quality review processes identifying areas opportunity developing implementing process changes implementing utilization effectiveness of quality assurance programs evaluating service level data determining behavioral gaps training needs collaborating key stakeholders developing action plans improve agent service levels Supervises develops associates leaders assigned area responsibility assigning duties coordinating workloads monitoring performance providing feedback teaching supporting modeling Logistics company policies procedures identifying training development needs participating hiring promotion coaching teaching evaluation associates leaders Manages troubleshooting systems applications coordinating problem resolution Information Systems Division vendors continuing development current future systems applications Demonstrates uptodate expertise applies execution improvement action plans providing expert advice guidance others application information best practices supporting aligning efforts meet customer business needs building commitment perspectives rationales Provides supports implementation business solutions building relationships partnerships key stakeholders identifying business needs determining carrying out necessary processes practices monitoring progress results recognizing capitalizing improvement opportunities adapting competing demands organizational changes responsibilities Models compliance company policies procedures supports mission values ethics integrity incorporating development implementation business plans using Open Door Policy demonstrating assisting apply executing business processes practices Respect Individual Builds highperforming teams embraces differences people cultures ideas experiences creates workplace associate feel seen supported connected culture belonging creates opportunities all associates thrive performx000B Respect Individual Works collaboratively builds strong trusting relationships communicates impact energy positivity motivate influencex000B Respect Individual Attracts retains talent empowers develops recognizes contributions accomplishments Act Integrity Maintains promotes highest standards integrity ethics compliance models Walmart values support foster culture holds oneself others accountable supports WalMarts goal becoming regenerative creating positive impact associate customers members world around useg creating sense belonging eliminating waste participating local giving Act Integrity Acts selfless manner consistently humble selfaware honest fair transparent Serve Customers Members Delivers results putting customer first considers adapts how where when customers shop applies EDLP EDLC business models all plans Strive Excellence Displays curiosity desire learns takes calculated risks demonstrates courage resilience encourages learning mistakes Strive Excellence Drives continuous improvements adopts encourages new technologies skills supports through change At Walmart offer competitive pay performancebased bonus awards great benefits happier mind body wallet Health benefits include medical vision dental coverage Financial benefits include 401k stock purchase companypaid life insurance Paid time off benefits include PTO including sick leave parental leave family care leave bereavement jury duty voting Other benefits include shortterm longterm disability companidiscounts Military Leave Pay adoption surrogacy expense reimbursement more Will receive PTO/PPTO used vacation sick leave holidays purposes amount depends job classification length employment meet exceed paid sick leavelaws applicable For information about PTO see Live Better U Walmartpaid education benefit program fulltime parttime associates Walmart Sam's Club facilities Programs range school completion bachelor's degrees English Language Learning shortform certificates Tuition books fees completely paid for by Walmart Eligibility requirements apply some benefits depend job classification length employment Benefits subject to change may subject specific plan program terms For information about benefits eligibility see One.Walmart The annual salary range this position is Additional compensation includes annual quarterly performance bonuses Additional compensation certain positions also includeregional pay zone RPZ based location stock

Job description