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Ivanti ITSM Reporting Analyst - Texas - Indigo Beam
Description
Job Title:
Ivanti ITSM Reporting Analyst
Overview
We are hiring an Ivanti ITSM/Xtraction Reporting Analyst to build a formal, auditable KPI dashboard for IT Service Desk operations. The dashboard will calculate and visualize SLA metrics including First Contact Resolution (FCR), Mean Time to Resolution (MTTR), Backlog Aging, call metrics, and overall SLA compliance—with all calculations tied directly to Ivanti ITSM system-of-record data and fully reproducible.
This role requires strong hands-on expertise in Ivanti ITSM and Ivanti Xtraction(data extraction, data model mapping/custom fields, calculated fields/filters, drill-down dashboards, role-based access) and the ability to validate results against raw ticket-level data. General BI-only experience is not sufficient.
Requirements
- , ,[endif]
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Reporting Analyst
Only for registered members Houston, TX
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Reporting Analyst
Full time Only for registered members Houston
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Data Analyst/Reporting Analyst
Only for registered members Houston, TX
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Data Analyst/Reporting Analyst
Only for registered members Houston
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Data Analyst/Reporting Analyst
Only for registered members Houston
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Data Analyst/Reporting Analyst
Only for registered members Houston, TX
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Financial Reporting Analyst
Only for registered members Houston, TX
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Data and Reporting Analyst
Only for registered members Houston
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Reporting Automation Analyst
Only for registered members Houston
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Reporting Data Analyst
Only for registered members Houston
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Data Reporting Analyst
Only for registered members Houston
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Data Reporting Analyst
Only for registered members Fannin Street Houston, Texas, United States
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Accounting & Reporting Analyst
Only for registered members Houston, TX
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Accounting & Reporting Analyst
Only for registered members Houston
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Financial Reporting Analyst
Only for registered members Houston
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CLO Reporting Analyst
Full time Only for registered members Houston
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Data and Reporting Analyst
Only for registered members Houston
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Sr. Analyst Reporting
Only for registered members Houston
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Remote Reporting Analyst
Only for registered members Texas
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Report Automation Analyst
Only for registered members Houston
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Senior Reporting Analyst
Only for registered members Houston, TX