Customer Service - Willoughby, United States - ProTech Staffing Solutions

Description

Details:
One of our customers is searching for a Customer Service Representative / Inside Sales Rep


Responsibilities:

• Act as the key point of contact for all customer activities and communication.
• Communicates customers' needs throughout the organization. Seeks to understand problems and constraints, and then creatively resolves issues.
• Review customer demand planning tools and enter purchase orders into ERP system.
• Create production jobs after researching customer order history, job production history, current production schedule, and inventory.
• Maintain customer records by updating ERP information and completing electronic retention.
• Participate in weekly conference call with customers to understand their expedite order needs and near term production requirements.
• Work with operations to optimize production schedule to meet customers' requirements.
• Prepare proof-of-delivery documents as required.
• Issue Return Good Authorizations, follow-up on receipt and returns to customer.

Job Requirements


Details:

Ideal qualifications include:

• 2 or 4 year degree in business or STEM or prior Inside Sales/Customer Service experience with an industrial product business.
• Strong customer orientation. Ability to work with and always communicate in a friendly and professional manner. Ability to build rapport.
• Detail-oriented with high level of accuracy. Documents and electronically files information.
• Comfortable working in a fast-paced environment. Able to prioritize and multi-task.
• Proficient in MS Office. Experience with ERP systems.
• Self-directed. Positive. Cooperative. Team player.
• Seeking Northeast Ohio (Cleveland and vicinity) local candidates only.

The position requires physical acumen including sitting, standing, and walking throughout a multi-acre industrial facility.