Live Support Analyst - Alpharetta

Only for registered members Alpharetta, United States

1 week ago

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$60,000 - $70,000 (USD)

Job summary

The Live Support Analyst serves as the first point of contact for customers seeking technical support. This role is responsible for providing timely, accurate and empathetic responses to customer inquiries.

This role blends customer-facing support excellence with foundational technical and data awareness enabling the support organization to resolve more issues at L1 while improving the quality of escalations to downstream technical teams.

Responsibilities

  • Respond to incoming customer support requests in a timely and professional manner
  • Serve as the primary customer-facing point of contact throughout L1 issue handling

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