End User Support Specialist I - Prairie View, United States - Prairie View A&M

Description

Job Title
End User Support Specialist I

Agency
Prairie View A&M University

Department
Center For Information Technology Excellence

Proposed Minimum Salary
$3,381.59 monthly

Job Location
Prairie View, Texas

Job Type
Staff

Job Description

The End User Support Specialist I, under general supervision, performs routine end user support functions. Troubleshoots a variety of end user computing and connectivity issues. Confers with personnel in resolving problems involving procedural and technical matters. Evaluates and follows through on issues and problems until resolved or escalated. Researches problems and recommends solutions.

This position may pay more than the minimum proposed salary listed above, depending on experience and/or qualifications of the selected candidate.

Responsibilities:

• Troubleshoots a variety of end user computing and connectivity issues.
• Confers with personnel in resolving problems involving procedural and technical matters.
• Evaluates and follows through on issues and problems until resolved or escalated.
• Researches problems and recommends solutions.
• Provides established guidance, recommendations, and solutions in the use or selection of a variety of hardware and software products in order to achieve end user's goals and in remain in accordance with policy requirements.
• Ensures work is accurate and in compliance with departmental or project quality standards.
• Provides training to end users on the use of widely used applications and various specialized software applications.
• Serves on committees to develop technical standards and direction.
• Determines information needs and requirements by meeting with customers and technical staff.
• Assists end users with new technology deployments.
• Assists with the evaluation of new technologies to determine their applicability with regards to end user needs.
• Other duties as assigned

Education and Experience:

• Bachelor's degree or equivalent combination of education and experience.
• Two years of related experience in IT.

Knowledge, Skills and Abilities:

• Knowledge of word processing and spreadsheet applications.
• Knowledge of advanced IT, intermediate troubleshooting, client relations, formulating and contributing ideas, and knowledge of the Information Technology Interface Library (ITIL).
• Ability to multitask and work cooperatively with others.

Special Requirements:

• Applicants with equivalent experience in lieu of a Bachelor's degree may be considered. One year of the related experience is the equivalent of one college year. Applicants being considered for the equivalency must have four years of related experience to meet the equivalency in lieu of a Bachelor's degree plus the minimum required years of experience. Applicants being considered for the equivalency must have a total of six years of experience.

Job Posting Close Date:

• 04/26/2024

Required Attachments:

Please attach all required documents listed below in the attachment box labeled as either "Resume/CV or Resume/Cover Letter" on the application. Multiple attachments may be included in the "Resume/CV" or Resume/Cover Letter" attachment box. Any additional attachments provided outside of the required documents listed below are considered optional.

• Resume or Curriculum Vitae
• Cover Letter

Application Submission Guidelines:

All applicants are required to apply via our Career Site on or before the closing date indicated on the job posting. Applicant inquiries received via email and websites such as Indeed, HigherEdJobs, etc. will not be considered unless the individual has applied to the available position via the PVAMU Career site.

The required documents listed in the above "Required Attachments" section must be attached to the application prior to the job closing date indicated to ensure full consideration for the application submitted. Please contact the Office of Human Resource on or before the closing date indicated above at or should you need assistance with the online application process.

Background Check Requirements:

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer.