Operations Team Member - Wildwood
2 weeks ago
Job summary
The Operations Team Member provides the first point of contact for all guests during events. The Operations Team Member is expected to provide excellent customer service to all guests and to always display a vast amount of knowledge of the facility's programs and offerings. PRIMARY RESPONSIBILITIES WILL INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING: Provide courteous and friendly first-in-class service to all guests Be knowledgeable about facility programs format pricing meeting dates/times Record and file waivers and event information Assist with all aspects of the event Resolve all guest concerns and complaints or direct to appropriate Manager Know and enforce the facilities policies procedures Assist with coordinating all facility events parties Communicate clearly timely with Managers-On-Duty MOD gym attendants party hosts ensure proper setup coordination activities cleanup for all parties Assist in maintenance park recreation beautification areas rights-of-ways public grounds Ensure guest satisfaction high level guest service providing timely clear communication with guests Assists administration contract operations athletic complex Support social marketing strategy optimal event promotion parties promoted local sites Complete special projects daily assignments duties directed management Perform duties assigned managementJob description
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