- Monitors customer order flow and services multiple customers and facilities.
- Daily processing of customer orders for major retail customers.
- Provides effective support and order coordination from forecast to confirmed shipping.
- Coordinates special requests, promotions, and sales activity between customers and facilities.
- Supports Account Executives (AE's) in managing allocations while following strict deadline expectations.
- Partners with distribution center and inventory control when researching discrepancies, and partners with transportation to ensure shipments are following timetables.
- Ensures account contractual obligations are met through problem solving and analytical skills. Troubleshoots orders as needed.
- Analyzes discrepancies and works with relevant stakeholders to reconcile.
- Builds relationships with field personnel and corporate partners.
- Works closely with wave planning and allocation personnel to prioritize customer shipments.
- Acts as a liaison between the distribution center and the customer in the administration of accounts.
- Additional duties as assigned.
- 3+ years Customer Service and/or Supply Chain experience.
- BA/BS Preferred.
- Ability to analyze data and proactively identify business opportunities.
- Strong organization and communication skills and ability to multi-task.
- Excellent written and interpersonal skills.
- Positive, can-do attitude, well-organized and extremely detail-oriented.
- Able to thrive in a fast-paced, customer-centric teamwork environment.
- Good attitude for problem solving and willingness to find answers when there is no clear roadmap.
- Strong aptitude for learning new software systems and applications.
- Comfort and speed with PC applications such as MS Excel, Solid Excel, Word and PowerPoint skills.
- Knowledge of EDI orders, SAP or similar ERP or WMS systems
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Coordinator, Customer Account Services - Groveport, United States - Shiseido
Description
Job Summary:
The Coordinator, Customer Account Services will be responsible for ensuring that all aspects of clients' orders are analyzed, processed, and monitored in a timely manner. Provide operational support for multiple key wholesale accounts which generate at least $50 mil in revenue.
Primary Duties & Responsibilities:
Qualifications:
