Mutuel Clerk - Henderson, United States - Ellis Park Racing and Gaming

Description

Position Summary

A Mutuel Clerk is responsible for processing, cash handling, redeeming, verifying, and selling pari-mutuel tickets for various types of bets, assists guests with questions and ticket redemptions, and explains wager techniques to guests in a courteous and helpful manner.

Expectations:

• Adhere to Ellis Entertainment, LLC ("Ellis Park") Core Values and Policies & Procedures.
• Act as a role model within and outside the gaming and racing facility.
• Maintain a positive and respectful attitude toward customers and coworkers.
• Consistently report to work on time and prepared to perform duties of the position.

Essential Duties & Responsibilities:

• Must be thoroughly knowledgeable of pari-mutuel wagering (e.g., reading tickets sold, tote keyboard, and basic racing terminology).
• Must be knowledgeable about all aspects of racing, including types of wagering, availability of simulcasting, and wagering offered at the various tracks.
• Maintain sales in an organized manner while ensuring efficient and accurate service while providing guests with instructions, taking bets, selling cash, refunding and canceling tickets, and/or other information.
• Provide customers with a list of scratches for tracks or results for races.
• Handles and secures all money banks to ensure the proper balancing and transaction verification through the sales system and prepares and verifies all closing paperwork.
• Fill out and sign the variance form if the money bank does not balance at the end of the shift, which must include the possible reason for every variance.
• Maintain strong knowledge of money handling, counting, and complex mathematical skills.
• Notifies higher level management of any complaints or suspicious or unusual activity in a timely manner.
• Maintains the confidentiality of winning tickets to ensure guest privacy and all company matters.
• Adhere to departmental procedures, safety rules, health regulations, and Kentucky Horse Racing Commission (KHRC) rules and regulations.
• Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests' names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests from arrival to the property through departure; and provide fast and friendly service to guests).
• Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy, and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).
• Develop a thorough knowledge of services, room locations, amenities, and surroundings (e.g., Mutuels, gift shop, restaurants, Sky Theater, etc.), providing accurate directions and information for guest inquiries about promotions and special events.
• Always maintain a courteous, positive, and professional working relationship with all Ellis Entertainment personnel and the general public (e.g., coworkers, clients, and vendors).
• Work under pressure; maintain regular and punctual attendance, including working odd and unusual hours, weekends, and holidays.
• Perform additional duties and responsibilities as necessary or assigned.

Education & Experience:

• High School Diploma or GED preferred.
• Relevant work experience or cashiering experience is preferred.
• Must be a minimum of 18 years of age.
• Must possess basic mathematical skills (able to add, subtract, multiply, and divide).

Licensing & Certification:

• Must be able to obtain and maintain a valid license through the Kentucky Horse Racing Commission (KHRC).

Computer Equipment, Software, Machinery:

• Ability to operate a tote wagering system and/or betting terminal
• Experience operating counting equipment (10-key calculator).

Essential Physical Requirements:

• The job requires the ability to talk, turn, twist, stand for long periods of time, and repetitively use hands 51-100% of the time.
• The job requires the ability to bend over and stoop 1-24% of the time.
• The job requires the ability to carry, lift and slide/transfer 1-20lbs. 1-24% of the time.

Essential Mental Demands:

• The job requires the ability to organize, read, and perform math skills 51-100% of the time.

Work Environment (inside/outside):

• The job is performed indoors/outdoors with exposure to fumes (e.g., cigarette smoke) and occasional exposure to hot/cold temperatures, loud noises, and confined areas.

Other Requirements:

• Must provide and maintain a valid driver's license.

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