Overnight Bell Attendant Part Time - Vail - Four Seasons Hotels Limited

1 week ago

Part time

Description

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location: Come alive with adventure in the heart of the Colorado Rockies. When the mountains are calling, Vail is like nothing on earth. Our Resort is situated at the front door of this history-rich village, steeped in pioneering spirit and untamed refinement, with legendary Vail Mountain just steps away. Come and celebrate the great outdoors with us - best experienced through our team's passion and excitement for unparalleled adventure - then recharge in our award-winning Spa and cap off your days with an al-fresco swim under the stars.

Overnight Bell Attendant

About the role:

This is a year round, part time, overnight position. The Overnight Bell Attendant is a central part of the Guest Services Team. Greets all incoming visitors with a smile and friendly attitude. Assist guests with luggage during arrival and departure, makes necessary deliveries to and pick up from guest rooms, transports guest and hotel packages and parcels. Candidate must be able to drive both manual and automatic vehicles and lift/carry heavy items. This position is responsible for early morning newspaper delivery and shoeshine requests. The Overnight Bell Attendant will also assist with Room Service Orders and gas up/clean the company vehicles.

What you will do:

Must be able to work overnight and follow proper protocol in the overnight hours of hotel operation.
Delivers luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive.
Valet guest vehicles in the garage and retrieve when requested.
Maintains proper records of stored luggage, package deliveries and pick-ups in compliance with Four Seasons Standards.
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
Helps resolve customer complaints, assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Will complete any tasks of a Doorman, Bellman, Valet Driver or House car Attendant. Greet all guests with a smile and offer them assistance.
Assist overnight MOD with guests requests.
Works harmoniously and professionally with co-workers and supervisors.
Performs duties related to guests and residents' seasonal equipment storage or delivery of ski equipment and mountain bikes and related gear.
Performs errands for guests and the hotel that may require local travel off the hotel property.

What you bring:

Minimum 1+ years of experience in a similar role, in a luxury hotel setting preferred.
Must be able to work overnight shifts.
Possession of a current US driver's license and proof of clean driving record. Comfortable driving a variety of vehicles including manual transmissions required.
Requires the ability to multi-task on several items at once.
Must be able to stand/walk for up to eight hours per shift.
The ability to move luggage carts weighing up to 200lbs as well as the ability to lift and carry boxes up to 100lbs required.
This role has direct contact with guests and as such, good communication skills are a necessity.
Fluency in English is required for this location and this job requires applicants to have current work authorization in the in the United States. Ability to speak Spanish a plus.

What we offer:

Wage is $22.14 per hour + gratuities
Winter Season Lifestyle Benefit
Merchant Pass and Eco Passes Available
401k participation with company matching program
Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide.
Free shift meal prepared by the culinary team
Complimentary dry cleaning of uniforms
Be yourself and become a member of a work family that cares about you and invests in your development.
Master your craft here and abroad
Employee engagement at all levels; Where your thoughts and ideas are not only heard but actioned.

Schedule & Hours:

This is a part-time position.
A successful candidate will have the ability to work overnight, weekends, and holidays.

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