Customer Service Specialist - Los Angeles, United States - K-Swiss Global Brands

Description

This is an exciting position as a Customer Service Specialist of a beloved brand that is known as one of the footwear industry's most respected products.

As a Customer Service Specialist, you will report to the Sales Operations Manager and serve as an instrumental component of a vital team in the organization.

In this role, you will:

Review open order reports on a daily basis to ensure a seamless shipping process | Track production against order delivery dates and partners with the Operations and Planning teams as needed | Communicate any issues or delays to the sales team.

Who we are:

Founded in California in 1966, we are proud of our legacy as being the innovators of the first leather tennis shoe – the K-Swiss Classic.

More than 50 years later, K-Swiss' modern brand mission is to outfit and inspire the next generation of entrepreneurs. These young leaders are at the forefront of today's culture, influencing and inspiring young people around the world.
Our culture is rooted in the principles of

INNOVATION, CREATIVITY, INCLUSION, DIVERSITY, EQUITY, PASSION, PERFORMANCE

and


FAIRNESS
.
We empower our team members to embrace their creativity, knowledge, skills and to push forward and deliver excellent results. By joining our family, you will be immersed in an environment of incredibly supportive and collaborative people. We work hard across a multitude of initiatives to bring the passion of K-Swiss to life.

How you make a difference:
Review open order reports on a daily basis to ensure a seamless shipping process
Track production against order delivery dates and partners with the Operations and Planning teams as needed.
Communicate any issues or delays to the sales team.
Partner with the Credit Department to assist in resolving any non-shippable orders due to credit hold.

What success looks like:

Manage full-scale logistics in partnership with Supply Chain by developing strategies for retail, focused on delivering core product carry-overs and new drops that our consumers have come to expect.

Upholds brand principles and executes against the overall company product and marketing strategies as related to product and merchandising.

Demonstrates leadership that leads to highly efficient, effective, and high-performing teams at all levels of the organization and across all functions.

What you bring to the table:
Professional and efficient communication with Sales and other cross-functional business units.
Analyze and resolve customer concerns based on department policies and procedures.

Ability to quickly learn the ERP system to generate reports, source and utilize data that is critical in supporting sales while processing customer requests.

Enhance the department and organization by working with cross functional departments by exploring opportunities to add value to business processes and contribute ideas that are innovative.

Establish, build, and always maintain professional relationships with internal and external business partners.
Able to multi-task in a fast-paced environment.

Excellent communication skills:
Written, Verbal, Listening.
Outstanding interpersonal skills with an emphasis on building partnerships.
Ability to pivot quickly.

Exhibits professionalism, honesty, integrity, courtesy, and respect in all dealings with fellow employees, guests, vendors or others with whom the company conducts business.

Computer proficiency including specific job-required applications.
Any other duties as assigned by the leadership team.

QUALIFICATION REQUIREMENTS:

Education and/or Experience:
Bachelor's Degree Preferred
3 – 5 years Customer Service experience required
Knowledge of sales and distribution operations highly desired
Knowledge of ERP systems, particularly SAP, highly desired

Knowledge, Skills, Abilities, Aptitude:
Excellent interpersonal and communication skills
Strong organizational skills and attention to detail
Ability to perform duties with minimal supervision
Willingness to learn and grow through participation in training and other learning events
Advanced skills in Microsoft applications and Microsoft Office software

Physical Demands:
Sitting for extended periods of time
Walking, standing for brief periods of time
Dexterity of hands and fingers to operate a computer keyboard
Prolonged visual acuity necessary to view video display terminal, VDT

Work Environment:
Office

K-Swiss Global Brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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