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Field office support - Florham Park, NJ, United States - General Dynamics Mission Systems
Description
Minimum of 25 weeks of military technical training school, along with an additional thirteen years of related experience is required.
OR, Bachelor's degree in a technical field or the equivalent experience, along with an additional nine years of related experience is required.
Department of Defense TS/SCI security clearance is required at time of hire.Due to the nature of work performed within our facilities, U.General Dynamics Mission Systems has an immediate opening for a Principal Field Support Rep.
This position provides an opportunity to further advance the cutting-edge technology that supports some of our nation's core defense/intelligence services and systems.
Installs and repairs equipment; instructs customers in equipment operation; provides technical assistance; checks equipment for malfunctions. Conducts technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations. Conducts technical training and product briefing with customers, vendors and company representatives. Acts as local on-site representative to customer's organization. Assists management reviewing maintenance contracts and complex system configurations and prepares the field support section of certified proposals Conducts onsite training for construction safety, rigging, and equipment operation Conducts site and equipment inspections in order to perform preventative and corrective maintenance Conducts technical seminars and training for customer or company personnel, informal on the job training for other field service staff members and customers, and over-the-shoulder/refresher training to users in the field as required Diagnoses and repairs mechanical, hardware, software and systems failures using established procedures and submits reports on system reliability metrics to technical/regional support centers Documents failures and corrective action in accordance with proper procedures, and makes technical recommendations based on this collective data Ensures civil construction of foundations, roads, and interfacility conduit systems Frequently interfaces with Customers, Government dignitaries, External consultants/experts, all levels of employees across the company, including Executive Management Frequently interfaces with engineers Highest level individual contributor in the field support family Implements plans and procedures of installation of large steel structures Implements test plans and procedures in accordance with contract requirements for the verification of deliverable system May be required to work outside for up to 10 hours a day May deploy and operate with US Forces to CONUS or OCONUS field locations, including combat operations May require electrician license Perform complex technical evaluation and resolve critical technical problems on fielded systems Performs field activities associated with installing, maintaining, integrating, troubleshooting, testing and servicing of multiple fielded systems/products at customer sites Recommends design enhancements to internal management and engineering Represents company at program and customer reviews Security Clearance may be required; may require TS/SCI clearance based on program assignment Serves as the subject matter expert working with the tactical customer to accomplish initial installation, configuration and reconfiguration of all equipment as the communications environment evolves Specific OSHA training such as, 10 hours construction training, may be required as determined by management Supervises the installation of large aperture antennas, radars, and towers, worldwide, in a construction environment Installs high power electrical systems Travel required more than 50% of the time Virtually self-supervising Works with customer leadership on the planning and implementation of system customization to meeting specific mission requirementsKNOWLEDGE SKILLS AND ABILITIES:
Liaison:
Serves as organization spokesperson on advanced projects and/or programs. Acts as advisor to management and customers on advanced technical research studies and applications.
