Client Success Manager - Denver
Only for registered members Denver, United States
1 month ago
Job summary
We are seeking a highly motivated and experienced Client Success Manager (CSM) to join our team. The CSM will be responsible for managing the needs analysis and customized solutions for our collections clients, ensuring they receive the highest level of service and support.Responsibilities
- Conduct in-depth needs analysis with property management clients to understand their specific requirements and challenges
- Develop customized solutions and workflows that meet the unique needs of each property management client
- Collaborate with internal teams to ensure the successful implementation and onboarding of property management clients
- Serve as the primary point of contact for property management clients and provide ongoing support and guidance throughout their engagement
- Monitor client usage and engagement to identify opportunities for upselling and cross-selling
- Act as a liaison between property management clients and our product and engineering teams to provide feedback and drive product improvements
- Develop and maintain strong relationships with property management clients, becoming a trusted advisor and advocate for their needs
- Track and report on client success metrics, including customer satisfaction, retention, and revenue growth
Job description
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