Customer Engagement Specialist - Fort Hood - beBeeEngager

Job title: Call Center Agent

Description

Customer Service Representative Job Summary

We are seeking a talented Customer Service Representative to join our team. As a key member of our customer-facing staff, you will be responsible for delivering exceptional service to our clients through various channels.

About the Role:

• You will engage with customers via phone, chat, and email to address their inquiries and concerns.
• Research and problem-solve to find effective solutions for customers' issues.
• Work proactively to ensure timely contact resolution and follow up as needed.
• Demonstrate empathy, patience, understanding, and kindness in all interactions with customers.

What We Are Looking For:

Patient listener : able to actively listen to customers' concerns without interrupting or becoming defensive.

b. Solution-focused thinker: skilled at researching problems quickly & finding practical solutions.
, c..< li>Email professional writer : can communicate clearly & concisely using proper tone e grammar spelling .-friendly language)< /l i>a,d
• Tech savvy user. comfortable learning new tools , software systems (e.g call center CRM platform s) (◆