- All behaviors comply with the Code of Conduct and Rules of Behavior outlined in Chapter 8 of the General Government Policies and Procedures Manual.
- Analyzes and prepares data for operational programs, including Advanced Metering Infrastructure (AMI), Automatic Meter Reading (AMR), and Meter Data Management (MDM).
- Tracks, monitors, and analyzes system performance. Develops and recommends operational improvements. Provide efficient and effective system information to prioritize various incidents and service requests for field personnel.
- Conducts in-depth analysis of meter performance, consumption, and usage, and data analysis for billing accuracy through validation, estimation, and editing of meter data.
- Researches, evaluates, and implements new technologies and meter management tools and recommends improving meter and billing accuracy. Provides advice, guidance, and counsel to the department director, division manager, and field supervisors on technology implementation and software upgrades.
- Assumes the main point of contact role between system stakeholders and/or vendors to resolve data interactions or system conflicts.
- Develop reports using system data to provide information to both the operations and management teams.
- Research new products, practices, procedures, and alternatives to provide feedback and training to utility staff to improve effectiveness and efficiency.
- Work with operational units, stakeholder groups, and other departments to develop business requirement documents. Translate business requirements into detailed functional specifications for system configuration and create support, communication, and training documentation.
- Coordinate with Utility Billing to research and resolve customer issues regarding usage or billing anomalies.
- Assign user role permissions for utility software systems and maintain a schedule of users and permissions granted.
- Establish training materials for software systems and coordinate regular training classes to ensure all system users are adequately trained.
- Work with functional leads on submitting support tickets to software vendors and monitor all open support tickets to ensure issues are resolved promptly.
- Adheres to assigned work schedules outlined in city and department attendance policies and procedures.
- Less than High School completion
- High School or GED equivalency
- Technical or Community College attendance
- Technical School completion
- Associate's Degree
- Bachelor's Degree
- Master's Degree
- Ph.D.
- Juris Doctorate
- No Experience
- Less than 6 months
- 6 months to less than 1 year
- 1 year to less than 2 years
- 2 years to less than 3 years
- 3 years to less than 4 years
- 4 years to less than 5 years
- More than 5 years
- No Experience
- Less than 6 months
- 6 months to less than 1 year
- 1 year to less than 2 years
- 2 years to less than 3 years
- 3 years to less than 4 years
- 4 years to less than 5 years
- More than 5 years
- Yes
- No
- Yes
- No
- No, I do NOT work for the City of Mesquite
- Yes, I am a current seasonal employee with the City of Mesquite
- Yes, I have been in my current City position as a fulltime/parttime employee for at least 3 months
- No, I have NOT been in my current City of Mesquite position as a fulltime/parttime employee for 3 months
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Utilities Systems Analyst - Mesquite, United States - City of Mesquite, TX
Description
Salary: $53, $67,356.58 AnnuallyLocation : Mesquite, TX
Job Type: Full-time
Job Number:
Department: Public Works
Division: Utilities
Opening Date: 05/07/2024
Closing Date: 6/7/2024 4:00 PM Central
GENERAL SUMMARY
Salary: $53,885.27 min - $67,356.58 midpoint annual (Depending on qualifications)
Provides data analysis and support for the Automated Metering Infrastructure, Meter Data Management System, Automatic Meter Reading, Customer Information System, and other systems utilized by the Utilities Division.
SUPERVISION
General supervision is provided by the Manager of Utilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES
EDUCATION
Bachelor's degree from an accredited college or university with major coursework in geographical information systems, communications, development or business analytics, program evaluation, management information systems, or closely related fields.
EXPERIENCE
At least two years of work experience in Systems Administration, Information Technology, Customer Information Systems, Utilities Billing or Metering Systems, or closely related experience.
At least two years of experience in fostering and maintaining collaborative relationships with staff at all organizational levels is required.
LICENSES AND CERTIFICATES
Must obtain a Texas Commission on Environmental Quality (TCEQ) Class D Water Operations License within 15 months from employment.
Possession of a valid driver's license.
WORK SCHEDULE
Monday-Friday, 7AM-4PM
PHYSICAL REQUIREMENTS / WORK ENVIRONMENT
This position does not require a physical for employment.
Applicants with disabilities meeting the job requirements and capable of performing the essential functions of the job, either on their own or with reasonable accommodations, are encouraged to apply.
Full Time Employees:
The City of Mesquite offers the Zero Premium, Employee Only Benefits under the following plans: High Deductible Medical Plan, HMO Dental Plan, Vision Plan, and Life Insurance.
The City is self-insured and offers a choice of four medical plans: HSA, High Deductible, HMO, PPO, and EPO Medical Plans through Blue Cross Blue Shield of Texas. Employee medical coverage goes into effect the first day of the month following 30 days of employment. Coverage is available to all full-time employees at group rates. Employees enrolled in the City's self-insured medical plan also have access to the Mesquite Employee Health Center (MEHC) clinic and pharmacy.
The City offers three dental plan options: a managed plan (DHMO), an indemnity plan (DPPO), an enhanced indemnity plan (DPPO Enhanced). Coverage is available to all full-time employees at group rates.
The City offers free Vision Insurance to all employees. Dependents can be added for an additional fee.
Basic Group Life Insurance protection is provided to eligible full-time employees in the amount of two times the annual salary as recorded at the beginning of each year. The following voluntary benefits are available to full-time employees: Supplemental Life, AD&D Insurance, Cancer Insurance and Long-Term Disability
Texas Municipal Retirement System (TMRS): All employees appointed to positions designated to work 1,000 hours or more per year must participate in the TMRS. TMRS is a qualified tax-deferred retirement plan under Section 401 of the IRS. Seven (7) percent of gross earnings are deducted each payroll as a pre-tax deduction and deposited into the member account. When an employee becomes vested and retires, the City provides 2-to-1 matching contributions.
Other benefits include Social Security, Tax Saver Program (Section 125 Flexible Spending Account), Deferred Compensation Plans, Direct Deposit, Paid Holidays, Paid Vacation, Sick Leave and Personal Leave.
For more information about the City of Mesquite's employee benefits, please visit:
01
Select the option that best represents the highest level of education you have achieved.
How many years' experience do you have in Systems Administration, Information Technology, Customer Information Systems, Utilities Billing or Metering Systems, or closely related experience?
How many years' experience do you have in fostering and maintaining collaborative relationships with staff at all organizational levels?
Do you have a valid driver's license?
Do you currently possess a Class D Water Operations License from Texas Commission on Environmental Quality (TCEQ) or the ability to obtain within 15 months of employment?
PLEASE READ CAREFULLY: If you are a current City of Mesquite employee, have you been employed in your current position with the City of Mesquite for at least 3 months? Please indicate the option that best represents your current status.
