Client Retention Coordinator - Los Angeles, United States - AIDS Healthcare Foundation

Description

WHO WE ARE:

AMAZING INDIVIDUALS WORKING FOR POSITIVE PEOPLE at AIDS Healthcare Foundation

Does the idea of doing something that really makes a difference in peoples lives while being well-compensated intrigue you? Are you looking to work for an organization that encourages growth and success from each and every one of its employees?

If so, AIDS Healthcare Foundation is the place for you

Founded in 1987, AIDS Healthcare Foundation is the largest specialized provider of HIV/AIDS medical care in the nation. Our mission is to provide cutting edge medicine and advocacy, regardless of ability to pay. Through our healthcare centers, pharmacies, health plan, research and other activities, AHF provides access to the latest HIV treatments for all who need them.

AHFs core values are to be:

Patient-Centered

Value Employees

Respect for Diversity

Nimble

Fight for Whats Right

STILL INTERESTED? Please continue

A Client Retention Coordinator (CRC) contributes to AHF by
managing and executing various tasks related to patient retention
and general department operations within the Department of
Medicine (DOM).

A Client Retention Coordinator enhances the reputation of AHF by
strategically managing and improving client retention efforts and
operational efficiency within the Department of Medicine (DOM).
This involves cultivating strong partnerships across internal
departments and healthcare centers to guarantee seamless patient
experiences. The Client Retention Coordinator ensures exceptional
patient care, promotes patient engagement, and upholds AHF's
commitment to delivering high-quality healthcare services.

You will be a passionate advocate for our top initiatives.

To be successful as a Client Retention Coordinator it is crucial to
ensure that the AHF Core Values and Mission stay top of mind with
all that you do. At AHF we are nimble and able to adapt in a dynamic
environment to assist in providing the best experience for our clients
and workplace for our employees.
AHF has a collaborative organizational structure where staff are
accountable to multiple leaders.

The Client Retention Coordinator will work as a part of a close-knit
team to establish and maintain working relationships with multiple

internal AHF departments and providers/staff at each healthcare
center to facilitate the exchange of important patient relations
information. They will collaborate with other members of the client
retention team in addition to other leaders withing the Department
of Medicine. The Client Retention Coordinator will contribute
directly to all operations and client retention-related initiatives.
Additionally, they will oversee all direct patient contact channels to
ensure timely responses to patient inquiries and that patients
receive excellent patient experience when reaching out to AHF.
Other duties include contributing to specific retention and
operational projects such as AHFs annual client satisfaction survey,
DOM medical records process, patient communication and health
campaigns, phone performance, patient phone adherence program,
client advisory committee meeting, and more.