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- Program Strategy: Develop a robust and engaging KCS program that covers all essential domains of knowledge. Develop the program to drive continual improvements and cater to the needs of a global organization.
- KCS Purpose: Develop a KCS vision to innovate knowledge delivery, making it easier for internal teams, partners, & customers to find and ingest CrowdStrike knowledge.
- Adoption: Build and maintain a comprehensive plan for increasing KCS engagement and improving Knowledge content quality. Evangelize the value of KCS for customers and internal users.
- Reporting: Create & present detailed KCS program roadmaps and dashboards. Develop strategic goals, identify deliverables, break them down to tactical action items, and drive to success.
- Impact: Provide executive and tactical reporting to measure progress across KCS KPI s.
- Agile: Utilize Agile methodology for managing program tasks & deliverables.
- Relationships: Identify and establish partnerships with internal organizations. Communicate the role and value of the Knowledge team while supporting the overarching goals of the Customer Success organization.
- Innovate: Identify the knowledge formats that customers find most palatable and drive plans to evolve the KCS program to deliver content where and how customers demand it.
- Video: Develop a strategy and action plan to effectively use video in the delivery of Knowledge.
- Vendors: Manage vendor relationships and insure the effective deployment of KCS supporting platforms and solutions.
- Global Council: Facilitate a Global KCS Council to provide user feedback, standards adoption, identify knowledge gaps and plan for the improvement of the KCS experience
- Bachelor's degree in a relevant field or equivalent real world experience.
- Proven experience in the development and implementation of KCS programs for a global organization.
- Working knowledge of Agile concepts and methodologies.
- Excellent leadership, management and organizational skills.
- Strong problem-solving skills and ability to handle multiple tasks.
- Passionate about providing exceptional customer experience.
- Energized to create and drive progress.
- Remote-first culture
- Market leader in compensation and equity awards
- Competitive vacation and flexible working arrangements
- Comprehensive and inclusive health benefits
- Physical and mental wellness programs
- Paid parental leave, including adoption
- A variety of professio al development and mentorship opportunities
- Offices with stocked kitchens when you need to fuel innovation and collaboration We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve. CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact , for further assistance. CrowdStrike participates in the E-Verify program. Notice of E-Verify Participation - https://e
- Participation Poster Right to Work https://www.
KCS Program Manager - Minneapolis, United States - CrowdStrike
Description
CrowdStrike, Inc. Full time R18151 #WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks.We re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity.
Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level.
Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.
About the Role:
We are looking for a highly skilled and extremely motivated individual to join our organization as a KCS Program Manager.
In this role, you will be responsible for owning the development and implementation of a comprehensive Knowledge Centered Service(KCS) program.
This program will include all areas related to KCS including training, driving organizational adoption, KPI development, reporting, innovation and planning how KCS can best support our customers.
If you are passionate about empowering an organization through an all-encompassing KCS program we invite you to apply.What You'll Do:
What You'll Need:
Expected Close Date of Job Posting is:
Apply Here:
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