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Rush City

    Office Services Supervisor 1 - Rush City, United States - State of Minnesota

    State of Minnesota
    State of Minnesota Rush City, United States

    2 weeks ago

    Default job background
    Description

    Job Class:
    Office Services Supervisor 1

    Working Title:
    Visiting Application Unit Supervisor

    Agency:
    Department of Corrections


    • Who May Apply :
    Open only to Current Department of Corrections Employees



    • Date Posted : 4/30/2024

    • Closing Date : 5/6/2024

    • Hiring Agency :
    Department of Corrections



    • Location: Minnesota Correctional Facility (MCF) - Rush City

    • Division/Unit :
    Administrative Support - Visiting Application Unit



    • Work Shift/Work Hours :
    Day Shift/7:00am - 3:30 pm



    • Days of Work :
    Monday - Friday



    • Travel Required :
    No



    • Salary Range: $ $32.16 / hourly; $48,609 - $67,150 / annually

    • Classified Status :
    Classified



    • Telework Eligible :
    No


    • Designated in Connect 700 Program for Applicants with Disabilities ) : Yes

    Make a difference in the lives of Minnesotans.
    The work you'll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.

    This position provides supervision of Visiting Application Unit (VAU) staff.

    The position works independently assigning and controlling workflow and establishing procedures for processing of visiting applications for all agency correctional facilities.

    Responsibilities include supervision and training of VAU staff regarding the visiting application process including BCA background checks, ensuring data practices are followed with regard to confidential data, ensuring applications are processed in an accurate and timely manner and ensure professional communications occur when staff are dealing with the public, incarcerated populations, agency employees and criminal justice involved professionals.


    Minimum Qualifications

    • A minimum of one (1) of supervisory or lead work experience, which includes planning, coordinating, assigning and reviewing the work of other staff OR a minimum of two (2) years of advanced-level clerical/office administrative support experience (i.e., Office and Administrative Specialist Senior/Customer Service Specialist Senior or higher).
    • Experience in office organization, procedures, and workflow sufficient to develop, modify, and implement procedures, establish objectives, and assess results.
    • Customer service experience that demonstrates the ability to solve complex problems and respond to internal and external customer needs.
    Applicants meeting the minimum qualifications will be further assessed on the following:


    • Ability to provide supervision sufficient to train, assign, control, and evaluate work and hire, discipline, and reward employees.
    • Communication skills sufficient to provide exemplary customer service to internal and external stakeholders and staff at all levels of the organization.
    • Ability to investigate situations to develop, analyze, and select courses of action and negotiate solutions to make decisions and follow through on matters.
    • Organizational skills and the ability to multi-task and prioritize work to meet critical schedules.

    Preferred Qualifications

    • Current MN BCA Certification
    • Experience working in a secured/correctional setting
    • Knowledge of the criminal justice system and agencies serving incarcerated individuals.
    • Experience working in a call center or comparable environment focused on providing customer service to individuals via phone calls.
    .


    Physical Requirements
    The selected finalist is required to review and sign a Physical Demands Analysis (PDA) for this position. For a copy of the PDA, please email Lisa Duffin at .


    Additional Requirements


    The selection process may include screening the top candidate(s) on their criminal history, predatory offender registration, offender associations and/or other applicable background information in accordance with Department of Corrections' policy.


    Employment history/reference checks, including incidents of sexual harassment, will also be conducted on the top candidate(s) in accordance with Department of Corrections' policy.

    This may include a review of job performance and discipline records.

    New employees will be fingerprinted within the first 30 days of employment.


    AN EQUAL OPPORTUNITY EMPLOYER
    Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity.

    We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law.

    As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

    Reasonable accommodations will be made to all qualified applicants with disabilities.

    If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at or email .

    Please indicate what assistance is needed.
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