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  • In-Plant Solutions Specialist - San Francisco - MSC

    MSC
    MSC San Francisco

    3 weeks ago

    Default job background
    Permanent Transportation / Logistics
    Description
    BUILD A BETTER CAREER WITH MSC

    Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

    Job Summary:

    The In-Plant Solutions Specialist is a critical role at MSC. This position involves supporting large strategic accounts and assisting customers with procurement and order placement while managing our MSC ControlPoint Solutions to drive value with these customers.

    Main Responsibilities:
    • Provide excellent customer service to assist in customer order placement, quoting, sourcing, and identification, collection, and logging of all available Cost Savings Statistics.
    • Manage the MSC ControlPoint Solutions - which could include standard Vendor Managed Inventory, Vending, or Storeroom management programs and may require ordering, product put away and optimization.
    • Determine optimal sourcing strategy for key customer projects by collaborating with the Category Team to support MSC's mission to drive savings and improve the customer's shop floor.
    • Participate and engage in customer plant and/or production meetings, strategic initiative projects, Lean/Six Sigma events.
    • Collaborate with the account team to maximize customer satisfaction and future projects.
    • Resolve on-site customer product and service issues by providing sales-related solutions utilizing common and alternative sources of information.
    • Consults with other associates and strategic suppliers to locate the most effective sources of information.
    • Provide customer service in accordance with MSC standards to ensure customer satisfaction, account retention, and revenue generation using all tools available.
    • Communicate customer concerns to management to ensure effective and lasting problem resolution.
    • Work closely with vendors to locate sources for product, produce quotes, expedite orders, and arrange product training.


    Requirements:
    • Computer literacy and proficiency with email, various internet browsers and/or the Windows operating system required.
    • Excellent problem-solving skills are required.
    • Excellent customer service and sales skills are required.
    • Excellent oral and written communications skills are also required.
    • Working Industrial knowledge preferred.
    • A valid driver's license and the ability to travel up to 10% of the time may be required.
    • Ability to lift items of up to 50 pounds required as needed.


    About MSC:

    MSC is committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression or any category protected by applicable law.

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