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Receptionist - Bolingbrook - Meineke - 415
Description
Receptionist – Meineke Auto Repair (Boilingbrook, IL)
Location: Boilingbrook, Illinois
Reports To: Store Manager
Position Overview
We are seeking a highly organized and customer-focused Receptionist/Administrative Assistant to support daily operations at our Meineke Auto Repair shop in Mundelein. The ideal candidate will combine strong communication skills with practical problem-solving ability, ensuring excellent customer experiences while assisting the store team with administrative and operational tasks. This role requires initiative, professionalism, and a willingness to step in wherever needed to help the shop succeed.
Key Responsibilities
Customer Communication
·
• Keep multiple customers updated on the status of their vehicle repairs.
·
• Handle incoming phone calls and in-person inquiries with professionalism.
·
• Respond to customer complaints with empathy, patience, and solutions-focused communication.
Operational Support
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• Assist in managing daily shop operations as directed by the Store Manager.
·
• Receive, log, and organize incoming parts deliveries.
·
• Process returns of unused parts and maintain proper records.
·
• Order shop supplies and ensure adequate inventory levels for smooth operations.
Team & Store Success
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• Support the shop team by coordinating administrative tasks and reducing bottlenecks.
·
• Step in to help with other duties as needed to ensure store goals are met.
·
• Maintain a professional, positive presence that represents the Meineke brand.
Qualifications
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• Previous administrative, customer service, or office support experience (automotive industry experience a plus).
·
• Strong communication and interpersonal skills; ability to remain friendly and professional in high-pressure situations.
·
• Highly organized, with the ability to manage multiple tasks and priorities.
·
• Basic computer skills (MS Office, point-of-sale systems, or similar).
·
• Reliability, punctuality, and a proactive "do what needs to be done" attitude.
Compensation & Benefits
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• Annual salary: $50,000 to $55,000 depending on experience.
·
• Competitive hourly wage based on experience.
·
• Opportunity for advancement within a growing automotive repair business.
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• Employee discounts on auto repair services.
·
• Supportive team environment.
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