Customer Care Ambassador-Contact Center Brooklyn Hts - Cleveland

Only for registered members Cleveland, United States

1 month ago

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Job summary

The Customer Care Ambassador provides general virtual-based support to MyChart users. This role involves enrolling patients into The MetroHealth System (MHS), addressing general inquiries, scheduling appointments, and navigating patient related issues to MHS clinics or escalating to Nurse Triage team.

Qualifications

  • • High School Diploma or passage of a high school equivalency exam.
  • • 1 year of experience with any of the following: call center support, patient registration, scheduling, assisting health care professionals and patients, and/or utilizing phones and computers to perform customer service duties in a high-volume environment.

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