Guest Services Staff - White Cloud - The Shack

    The Shack
    The Shack White Cloud

    1 day ago

    $24,000 - $42,000 (USD) per year *
    Description

    Job Type
    Full-time
    Description
    The Shack Retreat and Conference Center is a campus ministry of Grace Adventures Ministries. Grace Adventures Ministries is a religious organization that makes employment decisions on Bible based beliefs and practices. Because of the nature of our Christian program; Christian belief, character, and practice are essential requirements of employment positions.
    Summary:

    • Fulfill the overall ministry of The Shack Retreat and Conference Center and cast a vision to others. This position is in direct communication with guests and potential guests. The Receptionist/Registrar will oversee office management, registration and receptionist responsibilities. This person must be able to work within a team and possess a servant heart with excellent communication skills.
    General Responsibilities:
    • This person is the first point of contact to the ministry and is responsible to present a servant attitude, pleasant conversation style and professional manner at all times
    • This person must have general knowledge of all operating activities
    • This position will be solution-focused and provide timely feedback for those we serve
    • The person will communicate accurately and in a timely manner
    Specific Responsibilities:
    • Work closely with the Guest Services Manager on Partnership and Sponsored groups and events
    • Maintain and coordinate information for groups
    • Operation of office equipment and instructing others in its operation
    • Manage all data/file systems
    • Responsible for registrations
      • Data entry
      • Process and post payments
      • Send confirmation emails / letters
      • Serve as point person for questions
      • Check-out/Check-in guests
      • Coordinate special needs for guests, e.g. dietary, luggage
    • Oversee office operations
      • Sorting and dispensing mail
      • Answering phones, maintaining continuous coverage during business hours
      • Coordinate ordering of office supplies
      • Maintain the office/reception area in a clean, professional manner
      • Maintain and update the personnel files
      • Provide secretarial support for Managers
    • Provide verbal/written updates to the next shift regarding registration status, changes in guest numbers, special requests, etc.
    • Other responsibilities as assigned by supervision or management
    Requirements
    Qualifications:
    • A testimony and lifestyle that gives evidence of a true experience of salvation by grace in Jesus Christ
    • An attitude of excellence in workmanship
    • A desire to learn new skills
    • High school diploma or GED; Associate Degree preferred
    • Two years' experience minimum in an office/ministry setting
    • Ability to be flexible and adjust quickly and effectively due to a people oriented organization
    • Demonstrated ability to use various management software and Google Workspace, including Doc and Sheets
    • Ability to solve complex problems and communicate solutions effectively to diverse audiences
    • Have the physical ability to travel and implement various program activities over a 141 acre campus. At times lifting and carrying is part of the job.
    Authority:
    • This person will have the authority to represent the mission and vision of The Shack Retreat and Conference Center through all personal contacts, communication pieces and telephone conversations
    • To organize the office to maximize its daily operations and communication with its constituency
    • This person shall have the authority to manage their week in order to maximize the effectiveness of their areas of responsibility.
    * This salary range is an estimation made by beBee
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