Coordinator for Occupancy Management - Seaside, United States - University Corporation at Monterey Bay

Description

Salary : $62, $66,560.00 Annually

Location : CSUMB Main Campus- Seaside, CA

Job Type: Full-Time

Job Number:

Department: Student Housing Residential Life (SHRL)

Opening Date: 05/06/2024

FLSA: Non-Exempt

Description

Open until filled Priority Screening Deadline: May 28, 2024

The University Corporation at Monterey Bay ("Corporation"): The Corporation is constantly looking for motivated employees with great organization and teamwork skills to join our team. The Corporation is a non-profit institution that is related and affiliated with the California State University, Monterey Bay. The University Corporation at Monterey Bay is a nonprofit 501(c)(3) public benefits corporation that is a recognized auxiliary organization of California State University and was established in July 1994. The University Corporation's mission is to further the educational purposes of the University. The University Corporation at Monterey Bay is an equal opportunity employer and is committed to building a pluralistic university by hiring personnel with competencies and experience related to the regional and State Population. The University Corporation at Monterey is committed to a standard of excellence in the services it provides and in the quality of work expected of its employees.

The University: California State University, Monterey Bay is a mid-sized university in California's Central Coast that grants undergraduate and graduate degrees. Powered by an inspiring Founding Vision Statement, CSUMB is part of the nation's largest four-year public university system, California State University, which educates nearly 460,000 students every year. With a vibrant, diverse student body of over 7,000 students, CSU Monterey Bay is both a Minority Serving Institution and a Hispanic Serving Institution. Our staff and faculty transform students' lives with a focus on student success and engagement through experiential learning, service learning, and a strong emphasis on multicultural and global perspectives. CSUMB's sustainability goal is to be carbon neutral by 2030.

The Community: Monterey, with its moderate Mediterranean climate, is a diverse community on the picturesque central coast of California and rich in agriculture. Miles of beautiful beaches, spectacular mountain ranges, groves of redwoods, low-rolling foothills, and scenic valleys are characteristics that contribute to the quality of life enjoyed by over 432,000 residents and millions of visitors. Boasting such world-renowned attractions as the spectacular Big Sur Coast, Laguna Seca Raceway, 17-Mile Drive, Monterey Bay Aquarium, Cannery Row, the Steinbeck Center, the Monterey Jazz and Blues Festivals and Pebble Beach - possibly the world's most famous golf course, it's easy to see why so many choose to live here and an estimated four million visitors a year make the County of Monterey their destination of choice.

POSITION SUMMARY

Under the general direction of the Associate Director for Operations and Outreach (ADOO) of Student Housing & Residential Life (SHRL), the Coordinator of Occupancy Management is responsible for the ongoing management of the department's occupancy functions, including but not limited to room assignments and associated room selection/transfer process and reporting. The position supervises the full-time assignments staff. Works collaboratively with other department staff to ensure processes and outcomes are aligned to support a positive student experience, customer service, and high occupancy.

Examples of Duties

ESSENTIAL DUTIES AND RESPONSIBILITIES include. but are not limited to. the following:

Leadership & Supervision: Directly supervise a team of Assignments and Customer Service Specialists. Promote a positive work environment grounded on student success, customer service, and efficient operations, and servant leadership.

Provide quality and consistent management of personnel to support their successful performance of assigned tasks and development as professionals.

Develop and implement a strategic approach for onboarding new personnel into occupancy management functions.

Train assignments personnel on occupancy and customer service-related matters including training on SHRL philosophy, assignments processes, and StarRez implementation.

Promote and maintain a high level of customer service and friendly, responsive customer interactions with department stakeholders, including but not limited to students and supporters.

Coordinate and lead occupancy team meetings.

Serve on the Operations unit leadership team.

Attend and actively participate in Operations team meetings, with particular attention to representing occupancy management functions.

Perform assignments staff functions as necessary to support occupancy functions during staff absences.

Occupancy Management: Oversee occupancy management functions for SHRL department.

Design, build, and implement a building usage process that incorporates feedback from campus stakeholders and maximizes occupancy for California State University, Monterey Bay.

Ensure timely processing of East Campus occupancy changes in Frederick Park housing.

Oversee design and implementation of annual room transfer and housing selection ("Reservation Days") processes.

Create and maintain regular leasing and occupancy reports to be shared with campus leadership.

Manage housing eligibility, assignment, and billing considerations such as waivers, accommodations unrelated to disabilities or special needs, rent payment extensions/deferment approvals in consultation with the ADOO and other personnel as appropriate.

In coordination with the ADOO, manage Rate Lock program, including eligibility, auditing, and associated communication.

Work collaboratively with the Assistant Director of Residential Life for Care and Community Standards on housing needs for students facing housing insecurity.

Promote efficient and service-oriented entry for new residential students.

Support the contractual relationship between SHRL, campus departments, external customers related to use of student housing inventory, including, but not limited to Living-Learning Programs, theme housing, short-term stays, and intern housing.

Develop policies and procedures associated with the effective occupancy management in alignment with the department's goals and the student experience. These policies and procedures should mitigate risk, define responsibilities, and enhance the residential experience.

Serve as the SHRL representative when communicating with campus partners on matters pertaining to room change requests, including but not limited to Student Disability and Accessibility Center (SDAC) and International Programs (IP).

Respond to partner communications as needed.

Help ensure that internal and external data requests are processed in accordance with policy.

Administration: Perform a variety of administrative duties that support the Operations unit and SHRL department.

Assist the ADOO with the development of the unit's annual budget including anticipated expenditures, modifications, and other measures to ensure that unit goals are financially achieved.

Develop and track process for first- and second-year live-on housing requirements. Assist ADOO with review of live-on requirement exemption requests.

Collaborate with SHRL senior leadership on establishing rental rate proposals for the next year; reporting to Student Affairs & Enrollment Services and University Corporation on student housing rates; and publishing approved rates.

Assist with review of annual housing licenses.

Collaborate on committees which maximize the University's incoming class in alignment with housing occupancy and University strategic enrollment goals.

Build and strengthen relationships that share the SHRL mission and/or advance organizational goals.

In conjunction with Business and Finance staff, ensure timely processing of housing and meal plan billing.

In conjunction with communications and housing services staff, promote seamless communication within the Operations unit and across SHRL department.

Assist communication staff as needed with communication-related to room assignments and associated processes (housing selection, room transfer, etc.).

OTHER FUNCTIONS

1. Performs other duties as assigned.
   
2. (e.g. Attend workshops, conference)

PHYSICAL WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to verbally communicate to exchange information.

WORK LOCATION

• On-Site Position
  
• Work Location: Main Campus, 100 Campus Center, Seaside, CA

KNOWLEDGE, SKILLS, AND ABILITIES

Advanced fluency in using various standard office software packages such as Microsoft Word, Excel, and PowerPoint. Demonstrated technical literacy with electronic mail, mail merges, data entry, electronic scheduling, and internet communication software. Ability to work in an occasional high-pressured environment. Ability to operate a wide variety of office equipment and independently troubleshoot problems. Demonstrated ability to address the essential functions associated with this position including the knowledge and abilities identified above. Ability to complete and pass training in Defensive Driving. Must continue to meet the established driving standards as a condition of employment.

Qualifications

MINIMUM QUALIFICATIONS

Education and Experience:

Equivalent to a Bachelor's degree from an accredited college/university in a job-related field AND two years experience in planning, coordinating, or directing college-level activities for student services programs or in a related field. A bachelor's degree in a related field may be substituted for up to one year of the required experience.

DESIRABLE QUALIFICATIONS

Additional experience managing leasing or occupancy functions in a student housing setting and/or StarRez housing management software highly desirable; demonstrated supervisory and leadership experience; experience working with student; demonstrated understanding of and commitment to the CSUMB Vision Statement and the core values of mutual respect, collaboration and service orientation, multiculturalism and diversity, community service and institutional excellence; experience working with a multicultural population; familiarity performing community service learning; and demonstrated technical literacy.

Special Conditions of Employment

SPECIAL CONDITIONS OF EMPLOYMENT

The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Must be available to work evenings and weekends when necessary and required during outlined SHRL campus events.

NOTE: Candidates identified for hire with the University Corporation at Monterey Bay must consent to a criminal background check.

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the University Corporation. The University Corporation at Monterey Bay will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the University Corporation at Monterey Bay is concerned about the conviction that is directly related to the job, you will be given the fair chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act .

This position will have a duty to report to the Campus Title IX Officer information pertaining to victims of sex discrimination, sexual harassment, sexual misconduct, dating/domestic violence, and stalking as required by CSU Executive Order 1095.

The University Corporation at Monterey Bay is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status. This position is required to maintain confidentiality as outlined in the Department of Education's Family Educational Rights and Privacy Act (FERPA) and California's Educational Code Chapter 13 regarding sensitive student issues. Our Equal Opportunity Policy Statement is available .

Please note: University Corporation employment is separate and distinct from CSU Monterey Bay or State of California employment. University Corporation employees are not employees of either CSUMB or of the state of California.

All employees must be eligible for employment in the U.S. The University Corporation is not a sponsoring agency for any positions.

University Corporation at Monterey Bay positions are "at-will" employment.

CSUMB is a smoke and tobacco-free campus.

The campus leadership has committed the resources needed to achieve an engaged, safe, and in-person experience. The health and safety of our community remain our highest priority, and we are confident that existing public health measures provide for a safe environment capable of delivering a complete college experience on the CSUMB campus. Being an Otter means caring for each other and doing your part to protect your community.

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State University, Monterey Bay Annual Security and Fire Safety Report is available at .

Sensitive Positions - This position has been designated as a sensitive position with:

• responsibility for the care, safety and security of people (including children and minors), animals and CSU property
  
• access to and responsibility for detailed personally identifiable Level 1 confidential information about students, faculty, staff or alumni that is protected, personal or sensitive as defined in the CSU Information Security Data Classification Standards

FERPA:

• This position is required to comply with confidentiality requirements outlined in the Department of Education's Family Educational Rights and Privacy and California's Educational Code Chapter 13 regarding sensitive student issues.

Clery Act:

• This position is designated as a Campus Security Authority (CSA). The position is required to participate in training at the direction of the Clery Director and must also promptly report allegations of reportable crimes according to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, its accompanying regulations; the California State Education Code, Chapter 15.5, of the Donahoe Higher Education Act, Section 67380; and the California State University system-wide policy, Code EO 1107. CSAs are employees whose job duties fall into one of the following categories:
  
• Work in a campus police or security department
  
• Are responsible for campus security
  
• Are designated as the contact for reporting criminal offenses
  
• Have significant responsibility for student and campus activities

Special License or Certifications and Conditions:

• May require occasional evenings and/or weekend work.

Questions can be sent to:

SALARY AND BENEFITS

The University Corporation is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students, and the customers we serve. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources. Our salary schedule is available here.

The hourly hiring range for this position is $ $32.00. Classification: Grade 5, Staff. This is a non-exempt position and as such is eligible for the overtime provisions of the Fair Labor Standards Act. The Corporation offers a rich benefits package that constitutes a major portion of total compensation. Benefits include medical, dental, vision, and life insurance benefits, contributory retirement plan, TSA (403b), and other benefits. Please review our benefits guide for details about sick time, vacation, and holidays.

The Corporation also offers access to CSUMB's Faculty & Staff Meal Plans, which offers convenience, value, flexibility, to our all-you-can-to-eat dining commons, showcasing eight brand new dining concepts for an affordable price.

The University Corporation at Monterey Bay also provides access to affordable campus housing:

Although CSUMB is located in a high-cost housing area, Schoonover Park rental homes are affordably priced. Monthly rent rates include cable television, garbage service, and sewer. Convenient floorplans, attractive interior appointments, and numerous community amenities make Schoonover Park Rental Homes an exceptional value. Schoonover Park is near the main campus, yet a tranquil world away. The community lies nestled in the secluded beauty of rolling coastal hills three miles east of campus. Living in one of the most desirable areas of California, you will enjoy the natural splendor and cultural abundance of the Monterey Peninsula. Quality of life begins with your home in Schoonover Park and extends through every aspect of your California coastal lifestyle.

How to apply:

All prospective applicants must apply online. You must complete the entire application for submission. We only accept applications for the open positions listed. Please do not fax or mail in a printed version of the electronic applications or a resume in lieu of an application. If you are having difficulty applying or need assistance, please call All positions are open until filled. The completed online application and resume must be submitted by 5:00 pm PST on the priority screening date. Applications received after this date will be reviewed at the discretion of the Corporation.

AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER: The Corporation is an Equal Opportunity-Affirmative Action employer seeking to recruit and support a broadly diverse community of faculty and staff. We value and celebrate diversity in all its forms and strive to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. We consider qualified applicants for employment for their anticipated contributions and without regard to race, color, religion, national origin, age, gender, gender identity or expression, sexual orientation, genetic information, medical condition, pregnancy, marital status, veteran status, or disability.

Benefits: Benefits include medical, dental, vision, life insurance benefits, contributory retirement plan (10% employer contribution after 6 months), 14 paid holidays per year, vacation, and other benefits, effective the first of the month following your hire date. Here is a link to our , which has detailed plan information. Here is a link to the , with general information.

Housing: Although CSUMB is located in a high-cost housing area, Schoonover Park rental homes are affordably priced. Monthly rent rates include cable television, garbage service, and sewer. The housing program is managed by the Greystar Company: Here is a link to more information on

01

This position requires equivalent to a Bachelor's degree from an accredited college/university in a job-related field. Do you meet this qualification?

• Yes
• No

02

This position ALSO requires two years experience in planning, coordinating, or directing college-level activities for student services programs or in a related field. A bachelor's degree in a related field may be substituted for up to one year of the required experience.

• Yes
• No

Required Question