Billing Analysis Associate Entry or Intermediate - Louisville, United States - PPL

Description

Company Summary Statement :
Louisville Gas and Electric Company and Kentucky Utilities Company, part of the PPL Corporation (NYSE: PPL) family of companies, are regulated utilities that serve more than 1.3 million customers and have consistently ranked among the best companies for customer service in the United States. LG&E serves 334,000 natural gas and 433,000 electric customers in Louisville and 16 surrounding counties. KU serves 569,000 customers in 77 Kentucky counties and five counties in Virginia. LG&E and KU are major employers and active supporters of the communities they serve. They empower employees, community members and initiatives across their service territory through volunteerism and investments in organizations that support education, sustainability and wellbeing.

Overview:

This position is responsible for ensuring the accuracy of customer billing records contained in the Companys (LGE and/or KU) internal customer care system(s) (CCS) by analyzing identified customer billing exceptions and researching customer billing inquiries. Must be able to correct customer accounts and adjust customer bills as necessary in accordance with state regulations governing the furnishing of electric and gas service for the Company. An individual in this position must have an understanding of the rates, tariffs, and regulations that affect the Companys billing processes. This position will also analyze bills to verify correctness and coordinate meter rereads and meter change out requests when needed. This position collaborates with other departments within the company to address customer inquiries regarding their account and reviews customer accounts to ensure accurate customer billing. An individual in this position must have the ability to take ownership of identified problems with customer accounts and must be able to resolve the problems in a timely manner.

This position can be located in our Louisville or Lexington office. This is a remote position, but will require being in the office once a month for training and meetings. Position will be filled at the appropriate level according to the successful candidate's level of education and experience.

#LGE-KU

Must be able to work well as a team member, to develop and manage internal relationships, and exercise professional judgement. Researches and corrects errors on service orders and customer accounts in CCS. Maintains accurate, auditable customer billing records in CCS. Helps prepare monthly statistical reports. Processes various daily reports in a timely manner. Coordinates the completion of pending service orders, which includes meter changes, removals, installs, new accounts, customer changes, turn on and offs. Analyze customer account information to calculate and processes billing corrections including rebills and billing adjustments. Correct or estimate usage necessary to render an accurate bill. Provide accurate information necessary to explain CCS account information to internal and external customers Researches accounts and obtains documentation necessary to assist in the companys response to PSC complaints. Closely interacts with internal departments to research and correct identified billing errors. Assumes responsibilities as directed by Team Leader to meet all departmental goals and deadlines for work group. Maintains a working knowledge of Rates, Rules and Regulations for furnishing electric and gas service for the Company. Maintains proficient knowledge of the billing and account information contained in CCS. Demonstrates excellent problem-solving skills. Contact with outside customers related to basic questions may occur. Performs other duties as assigned.

EDUCATIONAL_EXPERIENCE-An Associate degree in business or other related field and a minimum of two years of experience in financial/billing environment or an equivalent combination of education and experience on a year for year basis is required. Proficient with PC word processing and spreadsheet applications (Excel) is required and the ability to analyze data and perform complicated rate calculations with multiple components. Analytical and problem-solving skills are a must.;SPECIAL_QUALIFICATIONS-Bachelors degree in Business or other related field preferred. Technical Skills: Experience using SAP/CCS system a plus. Works with limited assistance and moderate supervision. Frequent contact with employees in other departments to exchange information, answer billing questions, etc. Effective communication and organizational skills are required. The highest degree of accuracy and timeliness is mandatory, as errors will result in incorrect bills being mailed to customers. Must be able to multitask and take ownership of and resolve problems.;WORK_CONDITIONS-Works with supervision and specific instruction. Requires ability to manage multiple tasks and handle stress. Undetected errors would normally result in an adverse effect on employees work unit.;PHYSICAL_EFFORTS-Primarily sitting with some standing and walking.