Jobs
>
Boca Raton

    Customer Service Lead Representative - Boca Raton, United States - Taylor & Francis Group

    Taylor & Francis Group
    Taylor & Francis Group Boca Raton, United States

    1 month ago

    Default job background
    Technology / Internet
    Description

    Job Description

    • Taking ownership of customer queries via phone, email, KPI's, and Customer First training best practice, aiming to increase customer satisfaction and reduce the need for additional communication.
    • Responsibility for processing orders, invoices, quotes in a timely manner, resolving customer issues efficiently, and escalating when necessary.
    • Resolving product or service problems by determining root causes and providing the best solutions.
    • Reviewing customer self-help portals and suggesting improvements to enhance user experience.
    • Managing daily business processes and collaborating with other departments.
    • Suggesting amendments to Standard Operating Procedures.
    • Maintaining knowledge of department policies, processes, and systems.
    • Demonstrating leadership within the team and providing training to new hires.
    • Distributing workload and ensuring customer support.
    • Assisting with customer surveys and providing feedback.
    • Providing approvals and support to the order entry and call center team.
    • Actively participating in meetings, suggesting improvements, and implementing ideas to enhance customer satisfaction and productivity.
    • Utilizing Salesforce and SAP for managing customer contacts and orders.
    • Working towards achieving personal objectives and meeting KPI's and quality targets.
    • Managing Email boxes for smooth workflow.

    Qualifications

    • Proficiency in Microsoft Excel.
    • Desire for additional responsibilities and growth into a leadership role.
    • A proactive and solution-oriented attitude.
    • Willingness to learn and adapt in a dynamic environment.
    • Experience in meeting KPI's/SLA's.
    • Ability to multitask efficiently.
    • Strong problem-solving skills.
    • Excellent verbal and written communication skills in English.
    • Attention to detail and accuracy.
    • Ability to work under pressure with minimal supervision.
    • Team player with a positive attitude and good working relationships.
    • Experience with SAP and Salesforce is preferred.
    • Typing speed of at least 35 wpm.

    Additional Information

    • Starting hourly rate of $24.73 (~$45,000 annually).
    • 35-hour work week, 15 paid vacation days, and 10 paid sick days.
    • 4 weeks of paid parental leave and paid leave for life events.
    • Medical & vision benefits, 401(k) match, and flexible working schedule.
    • Seasonal social and charitable events, training, and development.
    • Emphasis on work/life balance and well-being.
    • Opportunities for professional development.
  • Taylor & Francis Group

    Customer Service Lead Representative

    3 weeks ago

    Taylor & Francis Group Boca Raton, United States

    Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100. · Taylor & Francis Group produces ...

  • Stryker

    Lead Segmentation Representative

    6 days ago

    Stryker Fort Lauderdale, United States

    Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. We are proud to be named one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine Learn more a Representative, Healthcare, Le ...

  • Conifer Revenue Cycle Solutions

    Patient Access Lead Representative

    4 weeks ago

    Conifer Revenue Cycle Solutions West Palm Beach, United States

    JOB SUMMARY · Demonstrates knowledge of departmental financial clearance and displays Patient Access leadership skills to lead a wide range of duties in support of departmental efficiencies which may include but not limited to arranging support Hospital services requested by pat ...

  • Conifer Revenue Cycle Solutions

    Patient Access Lead Representative

    1 day ago

    Conifer Revenue Cycle Solutions West Palm Beach, United States

    JOB SUMMARY · Demonstrates knowledge of departmental financial clearance and displays Patient Access leadership skills to lead a wide range of duties in support of departmental efficiencies which may include but not limited to arranging support Hospital services requested by pati ...

  • UKG (Ultimate Kronos Group)

    Lead Product Support Representative

    3 weeks ago

    UKG (Ultimate Kronos Group) Fort Lauderdale, United States

    Lead Product Support Representative · General Information · Ref #: · Travel Amount Required · Up to 25% · Job Type · Regular-Full Time · Location · Weston - Florida - United States · Company Overview · Here at UKG, our purpose is people. Our HR, payroll, and workforce m ...

  • UKG

    Lead Product Support Representative

    1 week ago

    UKG Fort Lauderdale, United States

    Here at UKG, our purpose is people. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We striv ...

  • Ultimate Software

    Lead Product Support Representative

    4 weeks ago

    Ultimate Software Fort Lauderdale, United States

    General Information · Ref #: · Travel Amount Required: · Up to 25% · Job Type: · Regular-Full Time · Location: · Weston - Florida - United States · Company Overview · Here at UKG, our purpose is people. Our HR, payroll, and workforce management solutions help organizations un ...

  • Smith Garage Equipment, Inc.

    Territory Sales Representative

    6 days ago

    Smith Garage Equipment, Inc. Boca Raton, United States

    Smith Garage Equipment, Inc., a leading distributor of automotive service equipment and #1 U.S. Distributor of Hunter Engineering Products since 2017, seeks a sales representative for the South Central Florida territory (Sarasota/Naples/Boca Raton). · Smith Garage Equipment Sales ...

  • SpeedPro Boca Raton

    Inside Sales Representative

    2 hours ago

    SpeedPro Boca Raton Boca Raton, United States Full time

    Benefits:Opportunity for advancement · Paid time off · Training & development · SpeedPro Imaging, a high impact, premiere large format graphics company seeks an outstanding Inside Sales Representative. We produce eye popping graphics including wall murals, window graphics, trade ...

  • GRUBBRR®

    Sales Development Representative

    2 weeks ago

    GRUBBRR® Boca Raton, United States

    Sales Development Representative · Sales Development Representative assists in all facets of the sales process including lead generation, presentations, contracts, and product deployments. · Responsibilities: · Source new sales opportunities through strategic prospecting efforts ...

  • Insight Global

    Sales Representative

    2 days ago

    Insight Global Boca Raton, United States

    Must Haves: · 5+ years of experience in outside sales · Experience with documentation in a CRM system · Outgoing and comfortable being customer facing · Pluses: · Food service sales experience · Bachelor's Degree · Job Description: · We are looking for a Sales Representative in ...

  • University of Miami

    Patient Access Representative 2

    2 weeks ago

    University of Miami Boca Raton, United States Full time

    Current Employees: · If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review th ...

  • University of Miami Miller School of Medicine

    Patient Access Representative 2

    1 week ago

    University of Miami Miller School of Medicine Boca Raton, United States

    Current Employees: · If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review ...

  • EFPTR LLC

    Sales Representative Initial Contact Agent

    2 weeks ago

    EFPTR LLC Boca Raton, United States Full time

    Job description · Job Title: Sales Representative - Initial Contact Agent · THIS IS A INSIDE SALES POSITION AS AN INITIAL CONTACT AGENT · Company: Eastern Financial Partners · Location: Boca Raton, FL · About Eastern Financial Partners: · Eastern Financial Partners is a leading b ...

  • Perceptive Solutions

    Product Manager

    2 days ago

    Perceptive Solutions Boca Raton, United States

    Job Description · The mission of the Product Manager is to manage the commercial success of his/her product line(s), acting as the product champion within the company to drive profitable growth for the WoundZoom product portfolio. The ideal candidate will effectively collaborate ...

  • TRC Electronics, Inc.

    Sales Representative

    5 days ago

    TRC Electronics, Inc. Boca Raton, United States

    Job description · POSITION SUMMARY · Are you an enthusiastic communicator with a knack for building relationships? Join our dynamic team as a Sales Representative at TRC Electronics, where you'll engage with our valued B2B clients to provide tailored power supply solutions. As a ...

  • FORVIS

    Tax Manager

    1 week ago

    FORVIS Boca Raton, United States

    Requisition Number2229941 Description & Requirements · As a Tax Manager, you will have the opportunity to lead and develop a team while providing ultra-responsive customer service to our clients. If you have experience with managing tax advisory services, tax compliance, and tax ...

  • pro/source

    Sr. PowerBI Developer/Administrator

    2 days ago

    pro/source Boca Raton, United States

    Must have skills: · Need a solid PowerBI Administrator/Developer/Architect who has strong reporting and able to build dashboards - supporting the business and different stakeholders on gathering the data and assisting them in building templates and dash boards that they can use f ...

  • Yellowstone Local

    HVAC Lead Installer

    1 week ago

    Yellowstone Local Boca Raton, United States CDI

    PROUDLY SERVICING SOUTH FLORIDA · Yellowstone Local Presents: East Coast Services, Inc · Yellowstone Local is an industry leader in representing the nation's best skilled-trade companies and helping them find and hire the industry's top-performing talent. All of our positions ar ...

  • LAZ Parking

    Parking Attendant

    2 hours ago

    LAZ Parking Boca Raton, United States

    **Details** · Parking Attendant · Location: Boca Raton · Hourly Rate: 16.00/HR + Full-time · Schedule: Monday to Friday (9AM-5PM) + Saturday (9AM-2PM) Sundays off · MUST have customer service experience (This a non-driving position) · The Spirit of the Position: · The Parking ...