- This is an entry level position with our Network Operation Center. NOC Technicians provide monitoring services for all State of Alabama LAN/WAN data circuits.
- Monitor communications networks and equipment, and other systems to recognize alarms, alerts and faults, and respond to the observed problems so that service or equipment faults are reported immediately following standard Infrastructure Monitoring and Management procedures.
- This position is responsible for maintaining professional and creditable relationships with network vendors, state agencies, and Client personnel to enhance customer service and facilitate problem resolution.
- Creates and updates information in ServiceNow application such as incidents, requests, problems, configuration items, change requests, knowledge documents, to provide scheduling, remediation, resolution information and/or status updates in a timely and accurate manner.
- Follow-up via phone and/or in-person conversation with all customers of assigned tickets before ticket is resolved to ensure client satisfaction with resolution.
- Provides technical support using CA Spectrum, CA Performance Center, Solar Winds, TruView, Splunk and ServiceNow.
- Learner/entry level role. 6-12 months knowledge and/or experience with LAN/WAN maintenance and support. 6-12 months call center/service desk experience. Good customer service skills. Experience and/or knowledge of voice and data circuits including troubleshooting and research.
- Experience and/or knowledge of incident ticketing systems (Service Now, Remedy, etc.).
- Experience Required Typically has 6 -12 months of IT work experience or college equivalent coursework in infrastructure/network environments.
- Education Required High School Diploma or GED.
- Education Preferred Some college and/or Associates Degree in an IT field.
- This position will convert to the merit system.
- Currently budgeted 3-6 months but could fluctuate.
- In person interviews will be conducted. Will be required to work on Federal and State holidays.
- Will train on day shift from 8AM to 4PM then switch to 3rd shift Will work alternating weekends.
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NOC Technician
3 weeks ago
Tech Providers Inc. Montgomery, United StatesPlease see below job details: · Title: Network Technician/NOC Technician · Location: Montgomery AL · Duration: 3 to 6 Month Contract with the possibility of extension · Skills Required: Learner/entry level role. · 6-12 months knowledge and/or experience with LAN/WAN maintenance a ...
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Network Technician
2 weeks ago
TalentBurst Montgomery, United StatesNetwork Technician (Entry Level) · This is an entry level position with our Network Operation Center. NOC Technicians provide monitoring services for all State of Alabama LAN/WAN data circuits. Monitor communications networks and equipment, and other systems to recognize alarms, ...
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Network Technician Entry
2 weeks ago
Varite Montgomery, United StatesPosition Description: · This is an entry level position with our Network Operation Center. NOC Technicians provide monitoring services for all Client LAN/WAN data circuits. Monitor communications networks and equipment, and other systems to recognize alarms, alerts and faults, an ...
NOC Technician - Montgomery, United States - TalentBurst
Description
Tittle : NOC TechnicianLocation: Montgomery, AL
Duration : 6 Months
Position Description
M - 12am -8am, T - 12am - 8am, W - 12am - 8am, TH - 12am - 8am F - 12am - 8am S - S
M - 12am - 8am T - 12am - 8am W - 12am - 8am TH - 12am - 8am F - 12am - 8am S - S
M - 12am - 8am T - 12am - 8am W - 12am - 8am TH - 12am - 8am F - 12am - 8am S -12am - 8am S - 12am - 8am
M - 12am - 8am T - 12am - 8am W - 12am - 8am T - F - S - S
Position is onsite, full time in Montgomery, AL. NO remote work will be considered.
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