Customer Service Representative - Pittsburgh, Pennsylvania, United States
2 days ago
Job description
Overview
Ibex Pittsburgh is where your career journey starts with energy, teamwork, and endless opportunities Whether you're just starting out or ready for something new, we've got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who actually listen. You'll make real connections, build new skills, and grow your career in a place that celebrates you.
Join our team as a Customer Retention Consultant where your communication skills and passion for helping others directly contribute to keeping families safe and secure. You'll be the friendly voice on the other end of the line, helping customers retain their home security products/services and creating tailored solutions they can trust.
Responsibilities
What You'll Do
- Be the calm, confident guide for customers seeking support and solutions
- Use active listening to understand their safety concerns and offer personalized options
- Promoting and retaining products and services with confidence
- Completing save/service orders and negotiating when needed
- Show empathy, patience, and professionalism—every call, every time
- Embrace feedback and coaching to continuously level up your skills
- Collaborate with a motivated team to hit shared goals (and celebrate the wins)
- Represent our brand with pride, integrity, and great energy
Qualifications
What You'll Bring
- 2+ years of experience in sales, customer service, or retention
- A strong desire to help people and build lasting customer relationships
- Confidence in discussing safety-related solutions
- Great communication and problem-solving skills
- Ability to handle a full-time schedule in a fast-paced, performance-driven environment
- A positive attitude and the willingness to grow every day
Must Have
- 18+ years old
- High school diploma or equivalent
- Ability to work the required training and production shift schedule
Perks & Benefits
- 401(k) plan
- Health, dental, and vision insurance
- Paid time off and referral bonuses
- Hands-on, paid training and development
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