Network Administrator - Los Angeles, United States - Tata Consultancy Services

    Tata Consultancy Services
    Tata Consultancy Services Los Angeles, United States

    3 weeks ago

    Tata Consultancy Services background
    Description
    Must Have Technical/Functional Skills

    • Experience in network operation to support the NW Hub infrastructure,proficient in various technologies in Cisco routing, switching and network security products like Palo Alto firewall, Fortinet, Firepower, etc
    • Hands on experience of administration of network devices (Router, Switches, Wireless Controllers, Firewall, Voice Telephony, IPS, DNS, DHCP, NTP, SMTP)
    • Security Knowledge on Firewall (Cisco ASA, Palo Alto, Fortinet) & Security Appliances (IPS)
    • Hands on experience of F5 Load balancers, Forward and Reverse Proxy (F5)
    • Support experience in Cisco Nexus, Catalyst Switches
    • Good knowledge of Cisco SD-WAN / SDA technology
    • Experience in Cisco Wireless Technologies
    • Understanding of IP addressing, MPLS routing, Internet Technologies, Routing Protocols (BGP, OSPF, EIGRP, ISIS)
    • Understanding of technologies like VPN, VXLAN, VRRP, HSRP, STP, PortChannel, NetFlow and Stacking technologies
    • Knowledge on Network Automation using looks like Ansible, Python
    • Experience working on SolarWinds NPM, NCM, NTA, IPAM, Syslog, ITSM tools
    Experience Required 6-10 Yrs

    Roles & Responsibilities

    • TCS point of contact for the region to Customer for Operational and Tactical Functions
    • Timely completion of Service management and configuration management requests for the region
    • Interaction and coordination with customers Key Touchpoints for regional alignment
    • Interact with regional IT teams to understand the future roadmap and changes that will have an impact on customers Network
    • Liaising, Interacting, and reviewing project status with local network vendors and telco providers
    • Support for Troubleshooting and Resolution during P1 and P2 incidents for the region along with the TCS global support team based out of India
    • Focus for the incidents and Changes to the all the Network Hub Locations
    • Support for any touch services for network break-fix at customer site where the Regional SPOC will be stationed.(customer to provide the Location where they want TCS Regional SPOC to operate)
    • Active involvement for Network changes implemented for the region
    • Extended support for Problem Management and Service Level Management
    • Support and Assist Third Party Auditor as requested to provide requested information as part of Asset Sighting exercise
    • Conflict & Escalation management forthe region
    • Innovation and operational excellence in the service delivery
    • Ensuring customer satisfaction
    Education

    8+ years of leading technical team and doing RoutingL3 BGP advanced concepts and OSPF routing protocol.

    SwitchingL3 level knowledge.

    FirewallL3 level knowledge.

    Load BalancerL2 level knowledge.
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