Japanese Bilingual IT Helpdesk Engineer - Houston, United States - Actus Consulting Group

Description

Japanese Bilingual IT Helpdesk Engineer (Tier1) - Houston, TXIndustry: ITLocation: Houston, TX

Visa Sponsor:
NoLanguage: English: Business Level, Japanese: Business LevelIT company seeks an IT Helpdesk Engineer.
This position assesses and troubleshoots computer support problems and resolves users problems. Weare looking for self-motivated, team-oriented, and highly organized individuals. A work location will beonsite at a clients site in Houston, Texas, for at least three days.
In response to our clients request, this position does not have an established work schedule. You will berequired to work a flexible schedule based on the clients needs. Please understand that the position willrequire flexibility on your part.


PRIMARY RESPONSIBILITIES:
1. Serving as the first point of contact for customers seeking technical assistance over the phone oremail.2.

Good knowledge of Microsoft Windows OS (Windows10/11), Microsoft Office, E-mail (Outlook), VPN,MS365/O365, network printer, LAN/Wi-Fi/AP support, basic knowledge of cloud/Azure environment,3.

Support the users using the Helpdesk tickets system, such as Zendesk, and follow up with users.4. Maintaining and creating technical documents, such as user manuals and procedures.5. Software installations, configurations, and troubleshooting for users.6. Hardware (PC, Printer, etc.) setup, installations, and configurations for users.7. Needs to communicate with vendors and manufacturers for new orders, product replacement, andtechnical support from them.8. Ability/skills to support the users remotely.9. Planning and conducting the user training at the clients site.


KNOWLEDGE AND SKILL REQUIREMENTS:
1. Excellent skills in Microsoft OS and Office products.2. Good PC knowledge and skills.3. Basic Network and cloud knowledge.4. Excellent communication skills. Japanese skills are a must. English required the business level.5. Excellent customer service skills.6. Strong team orientation skills and reporting skills.7.


Security awareness:
Basic security knowledge and a conscious approach to handling user informationare required.8. Must be authorized to work in the U.S.


REQUIRED EDUCATION AND EXPERIENCE:
1. Bachelors degree in MIS or CIS.2. 1~2 years of experience as an IT Helpdesk Engineer or a similar position.


SUPPLEMENTARY QUALIFICATIONS:
1. Working experience in a Japanese company is a plus.2. Any Microsoft Certification is a plus.3. Any involvement in IT projects is a plus.


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