Service Operations Specialist - Webster - JF Petroleum Group

    JF Petroleum Group
    JF Petroleum Group Webster

    1 week ago

    $48,000 - $72,000 (USD) per year
    Description

    Service Operations Specialist

    The JF Petroleum Group is a leader in North American fueling infrastructure, offering comprehensive solutions for distribution, construction and service needs. We serve retail fueling stations, commercial fleets, government agencies and emergency power customers.

    As Service Operations Specialist you will lead the deployment of technicians to customer work orders. Working closely with branch leadership you will ensure high quality service delivery according to customer expectations.

    • You review daily workload, assign tasks to technicians based on priority skills efficiency routing proactively managing assignments to meet hour limits minimum time off clock achieved
    • Manage technician response time relative to SLA maintain communication with Service Manager Director agents regarding resource availability update SERVCON tool accordingly ensuring realistic customer expectations communicate SLA deviations when required

    Monitor weather road closures critical information for tech safety inform customers about potential delays maintain site surveys follow up completed survey information attached ServiceMax WO & Project Workbook collaborate with project managers ensure necessary technicians allocated project schedules defined in Project Workbook)


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