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    Medical Customer Service Agent I - San Antonio, United States - QTC Management, Inc.

    QTC Management, Inc.
    QTC Management, Inc. San Antonio, United States

    3 weeks ago

    QTC Management, Inc. background
    Description
    Do you want to make a difference in the lives of America's military service members? Are you looking for a change of pace, with reasonable and flexible hours?
    If you are a Registered Nurse (RN), Licensed Vocational Nurse (LVN/LPN), Certified Medical Assistant (MA), Emergency Medical Technician (EMT) - OR - equivalent military specialist (Medic, Corpsman, Para-rescue, or Health Services Technician), we would like to talk to you

    Leidos QTC Health Services Health Services is seeking qualified candidates for Medical Customer Service Agent opportunities on our Reserve Health Readiness Program III (RHRP-3).

    These Agents will serve as the face of the organization through direct interactions with military service members, delivering exceptional customer service at all touch points.

    RHRP-3 provides health readiness support services, such as mental health assessments and post-deployment health reassessments, to the military Reserve Components nationwide and Active Duty Components in remote areas.

    They deliver services by group events and in-clinic individual appointments and by providing call center support.
    Our Medical Customer Service Agents work in an innovative and agile environment.

    At Leidos QTC Health Services, we create and apply new technologies in a team environment that is fun, creative and supportive.

    Best of all, the applications we support have a direct impact on the lives of our nation's military

    In this rewarding role, you will:
    Provide high-touch and outstanding service to military service members
    Download and screen military medical forms and records for accuracy and thoroughness
    Review these medical records and determine the necessary/required medical, dental, and behavioral health services needed
    Schedule service members individual, in-clinic, group, and/or telephonic appointments


    You must have:
    Must be U.S. Citizen and be able to obtain a military Common Access Card

    A CURRENT medical certification, such as Registered Nurse (RN), Licensed Vocational Nurse (LVN/LPN), Certified Medical Assistant (CMA), Emergency Medical Technician (EMT), or prior military Medic, Corpsman, Para-rescue or Health Service Technician.

    Certification must be current and remain valid throughout employment.

    A High School diploma or GED
    The ability to successfully pass a federal background check - National Agencies Check w/ Inquiries (NACI)

    Job Levels:

    Level 1:
    Typically 0–1 year experience

    Level 2:
    Typically 1-3 yeas experience

    Level 3:
    Typically 3+ years experience


    Typical Day:
    Positions are located ONSITE at our San Antonio, TX location at 4406 Piedras Dr. West, San Antonio, TX 78228
    3 weeks of initial training will be Mon – Fri: 8:00am – 4:30pm - **Employee will move to assigned shift after initial training

    Shifts:
    **shift availability will be discussed at time of interview

    2nd Shift: Mon – Fri: 1:30pm – 10:00pm - *(Extra $1.00/hr. for hours worked during this shift)

    Alternate Work Week (AWW):
    Tuesday - Saturday: 9:00am -5:30pm - *(Extra $2.00/hr. for hours worked during this shift)

    Shift 1:
    Monday – Friday: 10:30am- 6:00pm

    Shift 2:
    Monday – Friday: 12:30pm - 8:30pm


    Pay and Benefits:

    Level 1:
    $17.20 per hour + quarterly bonus up to 6%

    Level 2:
    $21.00 per hour + quarterly bonus up to 6%

    Level 3:
    $25.00 per hour + quarterly bonus up to 6%
    *The Leidos QTC Health Services pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to): geographic location, responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
    Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers.

    As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance.

    Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

    Commitment to Diversity:
    Leidos QTC Health Services is a VEVRAA Federal contractor and an Equal Opportunity Employer.

    The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation.

    The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, people with disabilities protected under law, and protected veteran status.

    Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.

    At Leidos QTC Health Services, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway.

    You may be just the right candidate for this or other roles.

    ExperienceRequired- 5 years: Relevant experienceCurrent medical certification, certified Medical Assistant (CMA), Emergency Medical Technician (EMT), or prior military medic, corpsman, pararescue, or health services technician required.

    Licensed Vocational Nurse (LVN) preferredEducationRequiredHigh School Diploma or better in General EducationPreferredGED or betterLicenses & CertificationsRequiredCertified MAHospital CorpsmanHealth Services TechMilitary MedicPararescuePreferredEmergency Medical Techn.

    Medical AssistantLicensed Vocational NurseEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

    However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

    41 CFR c)
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