Patient Service Representative - Kansas City, United States - The University of Kansas Health System

Description

Position Title

Patient Service Representative - Multiple locations

Bell Hospital

Position Summary / Career Interest:
The PSR is responsible for creating a pleasant and seamless patient experience during all activities primarily related to the front office of an ambulatory clinic including patient registration, copay collection and point of service paperwork. PSR will be trained in check-out and scheduling to provide support as needed. We have two different roles that fall under the Patient Service Representative title:

Front Desk:
As a Patient Service Representative, in the front desk role, you will be greeting patients who arrive in the department. The Front desk/Check In responsibilities include completing full registration, entering demographics, insurance verification, collecting copays, acquire signatures for all documentation, activation and support for MyChart, and scanning all collected documentation. The front desk team communicates through Microsoft Teams and provides direct rooming for patient safety. As a front desk employee, you will have occasional phone usage and all PSRs may be asked to help with staffing needs, such as Check Out or Scheduling, while creating a friendly environment for all the patients.

Clinic Scheduling:
As a Patient Service Representative, in the scheduling role, you will be greeting patients during the Check Out process for the patients in your department. The Scheduling responsibilities include completing full registration, entering demographics, insurance verification, scanning all collected documentation, and activation and support for MyChart. The scheduling team communicates through Microsoft Teams with clinical staff and occasional phone usage. All PSRs may be asked to help with staffing needs, such as Check In or Scheduling, while creating a friendly environment for all the patients

Responsibilities:

• Responsible for registration of patient prior to visit and/or upon arrival, including entering demographics, insurance verification, scanning and document preparation, updating documentation and processing of referrals/orders/appointment requests.
• Preauthorization of clinic specific visits as needed.
• Collecting copays and self-pay balances.
• Point of service paperwork, acquire signatures and scan to chart.
• Provide activation and support for the MyChart EMR System.
• Explains facility policies and ensures patient and/or advocate understands and signs the consent and insurance forms at the appropriate time. Clear and accurate documentation should be entered on the appropriate forms and keyed into the computer system.
• Complies with Medicare/Medicaid and other insurance rules and regulations. Completes MSPQ as required for admission.
• Responsible for direct rooming protocol of patients in the clinics. Responsible for check in/out and phone reception as needed.
• Facilitates physician to physician consultation services to community referring clinicians and non-health system clinicians.
• Scheduling of activities, including patient appointments, Telehealth visits, surgeries, procedures and/or ancillary services using extensive knowledge of appointment types, locations, providers, and specialties.
• Will float to centralized scheduling environment or other practices with critical staffing levels as needed and delegated by management.
• Will provide phone, text and web-based support for Marketing SEM campaigns, event registration, Partners in Care members as directed by management. Responsible for daily maintenance of workspace and following environmental health cleaning guidelines.
• Responsible for following Personal Protective Equipment (PPE) guidelines.
• Responsible for check in/out and phone reception as needed.
• Employee will receive a day quality assessment. PSR will be expected to complete any necessary retraining to meet assessment scores and role guidelines.
• Responsible for other duties or projects as assigned by management.
• Responsible for other duties or projects as assigned by management.

JOB REQUIREMENTS

Required:

• High School Diploma or equivalent.
• Read and write English
• Understand and speak English, ability to communicate clearly
• Basic computer skills including Microsoft Excel, Word, Adobe and Office.
• Customer service skills.
• Ability to work well with others, maintain confidentiality and use good judgment

Positions:

• Front Desk
• Clinic Scheduler

Time Type:
Full time

Job Requisition ID:
R-17262

We are an equal employment opportunity employer without regard to a person's race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.

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