Process Excellence Senior Specialist - Southaven, MS

Only for registered members Southaven, MS, United States

1 week ago

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Job summary

The Process Excellence Senior Specialist will be responsible to lead an improvement agenda for the vertical and work closely with Stakeholders, including Clients.

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Responsibilities

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  • Spearheading Customer Experience by developing and deploying Service Excellence framework;
  • Identifying key opportunities, leverage points and expectations in the user journey experience to achieve Customer Satisfaction;
  • Setting performance standards to meet the service goals by tracking and evaluating team performance against key operating metrics in Balanced Scorecard using Quantitative Data Mining to re baseline metrics to reduce variation in critical business processes;
  • Sustaining a positive environment where the customer service team displays high levels of motivation and excellent team spirit through effective engagement efforts and Ramp schemes;
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