Customer Service Specialist - Saint Clair Shores
1 month ago

Job summary
This position has the following primary objectives with respect to customer relations for all HAP product lines:+ Provide follow-up and courteous and prompt resolution to member inquiries by conducting thorough investigations and fully educating members and customers
+ Support corporate and departmental goals, member enrollment activities and product implementations.
+ Research, investigate and resolve service failures. Improve customer experience by identifying root causes, trends and recommend resolutions for service recovery and retention.
+ Educate members and prospective members to promote HAP as the health care coverage of choice+
Qualifications
- A minimum of two (2) years of recent Customer Service or Call Center experience within the last three years.
- Must be dependable.
- Demonstrate a high degree of integrity, patience, maturity, empathy, tact diplomacyskillsskillsshouldbelevel1andshouldbedescribedinthejobdescription.
Job description
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