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Shift Manager - London, United States - Sonic Drive-In
Description
Description:
Employer:
Old Blue,
LLC
POSITION:
SHIFT Manager
IMMEDIATE SUPERVISOR:
GENERAL MANAGER, ASSISTANT Manager
STATUS:
HOURLY NON-EXEMPT, Hired in as full time employee
There are two kinds of people in this world:
SONIC employees and those who wish they were
SONIC employees. This elite group gets to work with awesome people, earn great pay, and sport the cool uniform.
Being a Shift Leader is the cherry on top of a Strawberry Banana Split Molten Cake Sundae. You'll assist the Drive-In's General Manager in managing Drive-In operations.
You will also be involved in training and supporting other employees to ensure we provide quality food in a clean, safe and efficient manner.
We want every guest to have an enjoyable dining experience every time they come toSONIC.
Essential Job Duties
Manages, trains, monitors and coaches crew members, carhops and skating carhops
Directs and assigns Drive-In employees as needed to ensure all aspects of service meet operational standards
Adheres to and monitors employee compliance of the Drive-In employee handbook, policies and practices
Performs opening and/or closing duties
Monitors and makes appropriate adjustments to staffing levels, inventory levels and food cost control
Completes weekly inventory as needed
Assists in administrative duties including maintaining files, records and all required documentation
Reinforces a customer service mentality and ensures all employees are focused on serving the customer at all times.
Immediately and respectfully responds to guest requests. Reports guest complaints to immediate supervisor and assists in resolving such complaints.
What we're looking for...
Friendly and smiling faces that enjoy providing courteous service to our guests
Professional individuals that value people and demonstrate respect for others
A team player willing to meet and exceed Drive-In goals and objectives.
Strong leadership skills with the ability to motivate and lead a team.
Dedicated individuals with a proven track record of building sales, creative marketing, expense management and developing people into successful teams.
Sure, classic cars and vintage threads may be things of the past, but the
SONIC Drive-In experience will always be groovy, right on, awesome, wicked, fab, the bee's knees, cruisin' .
Additional Requirements:
Ability to work irregular hours, nights, weekends and holidays
Hours worked are expected, but not guaranteed to be between 30 to 50 hours per week
General knowledge and understanding of the restaurant industry or retail operations required
Minimum of six months of restaurant management experience (QSR) or one year entry level retail management experience required. Experience running shifts without supervision
Effective communication skills; basic math, reading and computer skills
Ability to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems
Willingness to abide by the appearance, uniform and hygiene standards at
SONIC
POSITION:
NIGHT SHIFT Manager
IMMEDIATE SUPERVISOR:
GENERAL MANAGER, Assistance Manager
STATUS:
HOURLY, NON-EXEMPT, Hired in as Full Time Employee
Manages and leads all aspects of the evening business; responsible for: training, coaching and development of crew; for providing quality food in a clean, safe and positive environment; and for delivering Operations Consistency and a great Guest Experience at all times.
As a
SONIC Night Shift Leader, you will be responsible for supervising operations and enhancing dinner and late-night Drive-In business.
SONIC
Essential Job Duties
Leads evening business Drive-In execution, driving increased Sales and Customer Measures
Leads, coaches, trains and develops Crew Members, Carhops and Associate Shift Leaders
Manages Drive-In operations for dinner and late night business, performs closing duties
Directs and assigns Drive-In employees to ensure all aspects of Service standards are delivered
Knowledgeable to write PM schedule if needed and proactively manages labor, based on sales and projections
Enforces Food Safety Audit Checklist compliance and maintains Food Cost Control during evening business
Monitors and maintains Inventory levels. Places orders for food and paper within cost control procedures
Knowledgeable and implements Safety & Security measures during every shift
Monitors employee compliance of the Drive-In Employee Handbook policies and procedures
Leads pre-shift meetings, reviews goals and ensures all Employees are focused on great Guest Service
Immediately and respectfully resolves Guest requests. Reports Guest complaints to immediate supervisor
Immediately and respectfully resolves Employee concerns, complying with company policy
Works with General Manager to interview and hire Crew and Management team members
Assists with Performance Appraisal completion for night Crew
Leads a Great Work Environment for ALL Employees and Guests, every shift
Additional Requirements
Required to work a 40-50 hour work week, 5 nights per week, 8-10 hours per shift
Leadership and supervisory practices and skills; effective verbal and written communication skills
Problem solving, decision-making and conflict resolution skills
Ability to multi-task, follow directions and lead with autonomy once given directions
Time Management, Organizational and basic Accounting and Computer skills
Knowledge and experience with recruiting, interviewing and selection practices
Complies with
SONIC Drive-In policies, procedures and all federal and state laws and regulation
Willingness to abide by the appearance, uniform and hygiene standards at
SONIC
Minimum of 1 year restaurant management experience (QSR preferred), leading shifts without supervision
High School diploma or equivalent required; Advanced studies in business, restaurant management preferred.