sales support administrator - Hialeah, United States - Best Candidates LLC

Description

Job Description

Summary

We are seeking a Sales Support Administrator who excels in working in a fast-paced environment, has strong interpersonal skills, and demonstrates robust organizational skills. The ideal candidate will support our Sales and Product Development teams, assisting in driving sales with multiple big-box retailer accounts. This role involves assisting with administrative tasks, managing customer inquiries, and ensuring smooth communication between cross-functional teams.

Duties/Responsibilities

• Assist with administrative tasks involved with creating new products, pitching to customers, and helping with executing the eventual sale.

• Manage the sample packaging process internally.

• Manage customer product testing processes for new item launches, including coordination with testing facilities such as BV, Intertek, and UL Solutions.

• Assist in new and existing product inspections.

• Manage the internal and external photography process with our photo studio team and customers.

• Assist in managing inbound and outbound samples through the coordination of our Asia based suppliers and our internal PD team.

• Assist in the preparation of new customer PowerPoint presentations, preparing samples for line reviews, and orchestrating sample shipments.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

• Coordinate with internal departments, including Sales, Product Development, and Operations, to ensure timely delivery of new products.

• Oversea and organize our Showroom to ensure product development, customer projects, and testing areas are properly maintained.

• Assist with customer meetings as needed.

Qualifications & Experience

• Bachelor's Degree preferred.

• 2+ years of experience in a Sales Support or Customer Service role preferred.

• Strong communication skills, both written and verbal.

• Excellent organizational and time management skills, with the ability to multitask and prioritize tasks effectively.

• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) and CRM software.

• Attention to detail and a commitment to providing exceptional customer service.

• Ability to work independently as well as part of a team in a fast-paced environment.

• Ability to compartmentalize the various parts of the job, and flex your time as needed to the daily business requirements.

• Demonstrate a "can-do" approach daily.

• Willingness to learn new tasks and roll up your sleeves to assist with new projects.

• Ability to think quick on your feet and troubleshoot issues.

• Ability to lift boxes 40lb and less

YOU MUST BE LEGAL TO WORK IN USA