Test Engineer and Service Desk Technician with Security Clearance - Suffolk, United States - Booz Allen Hamilton

Description

Job Number:
R Test Engineer and Service Desk Technician

The Opportunity:
When a user tries new sof tware, they expect it to be intuitive and run smoothly. Functionality, reliability, and user experience are key to successful sof tware development - and that means rigorous testing. When it doesn't run smoothly, the user needs your help sorting it out.

That's why we need you, an experienced test engineer and service desk te chn i cia n with attention to detail that possesses excellent communication skills to make sure our team releases and operates the best sof tware possible.

We're seeking a highly motivated system tester with analytical skills and hands-on manual testing experience to work on a complex custom coded web-based sof tware application.

You'll provide support to Tier 1 and Tier 2 service desk for government database and analytical sof tware.

You are a strong individual contributor and can work as a part of the team to deliver expertise in a variety of Sof tware Quality Assurance concepts, practices, and procedures.

As a test engineer on our team, you'll work with requirements analysts, developers, engineers, and subject matter experts as part of a team evaluating sof tware developed for government agencies such as the Department of Defense.

You'll help build a test plan with test cases based on user stories.

Using automated and manual processes, you'll generate data reports and execute the test cases to see how the sof tware performs.

You will then document the results and communicate defects to the development team so they can start improving the tool.

During breaks in the development cycle, you will directly interface with system users through client service desk activities. You'll build experience in cloud development, large scale, small scale, and big data systems. You will learn about growth areas such as automation testing, cloud computing, and machine learning from your team. Join us. The world can't wait.


You Have:
* 1+ years of experience with system testing methodologies and the Sof tware Development Life Cycle ( SDLC )

• Experience with IT Helpdesk Support to end users either in person, through email, or over the phone
• Experience with Agile methodology such as JIRA or Confluence
• Experience supporting O365 and SharePoint Online environment
• Ability to analyze, diagnose, troubleshoot, and resolve end user IT issues such as sof tware applications
• Ability to assess and understand system and functional requirements
• Ability to create and update test cases and perform requirements traceability to ensure all requirements are tested and accounted for

• Secret clearance

• Asso cia te's degree in a Computer or Cyber field Nice If

You Have:

• Experience with DoD and joint training networks
• Experience with automated sof tware and system testing
• Experience leading and managing Tier I, II, and III Helpdesk Te chn i cia ns, including monitoring ticket volume and performance metrics while supporting the team
• Ability to understand Quality Assurance processes and follow process guidelines
• Ability to work in a team-oriented, inclusive, and collaborative work environment to achieve consensus
• TS/SCI clearance
• Bachelor's degree in Information Systems, CS, or a Computer- related field
• Security+ Certification or similar

Testing Certifications Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information ; Secret clearance is required


Create Your Career:

Grow With Us Your growth matters to us-that's why we offer a variety of ways for you to develop your career.

With professional and leadership development opportunities like upskilling programs , tuition reimbursement, mentoring, and firm-sponsored networking, you can chart a unique and fulfilling career path on your own terms.

A Place Where You Belong Diverse perspectives cultivate collective ingenuity.

Booz Allen's culture of respect, equity, and opportunity means that, here, you are free to bring your whole self to work.

With an array of business resource groups and other opportunities for connection, you'll build your community in no time.

Support Your Well-Being Our comprehensive benefits package includes wellness programs with HSA contributions, paid holidays, paid parental leave, a generous 401 ( k ) match, and more.

With these benefits, plus the option for flexible schedules and remote and hybrid locations, we'll support you as you pursue a balanced, fulfilling life-at work and at home.

Your Candidate Journey At Booz Allen, we know our people are what propel us forward, and we value relationships most of all.

Here, we've compiled a list of resources so you'll know what to expect as we forge a connection with you during your journey as a candidate with us.

Compensation At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being.

Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care.

Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values.

Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs.

Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits.

We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements.

The projected compensation range for this position is $60,300.00 to $137, annualized USD).

The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees.

This posting will close within 90 days from the Posting Date. Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

* If this position is listed as remote or hybrid, you'll periodically work from a Booz Allen or client site facility.

• If this position is listed as onsite, you'll work with colleagues and clients in person, as needed for the specific role. EEO Commitment We're an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change - no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.