Technology Support Assistant - Canyon - Canyon ISD

    Canyon ISD
    Canyon ISD Canyon

    2 weeks ago

    Description

    Primary Purpose:
    Assist, implement, and provide technical support of campus-level technology systems.
    Respond to requests for assistance from faculty and staff regarding computer software,
    hardware, and computer peripheral devices.

    Qualifications:

    Education/Certification:
    High School diploma or GED

    Special Knowledge/Skills:
    Knowledge of basic computer software and hardware preferred
    Learner, team-player, self-starter, self-motivated, flexible, and organized
    Effective communication and interpersonal skills
    Ability to positively work when interfacing with staff of CISD
    Ability to troubleshoot and correct basic technology-related problems
    Flexibility to manage multiple request items from multiple areas simultaneously
    Ability to help resolve problems in a professional, congenial manner

    Major Responsibilities and Duties:

    • Provide appropriate technology support for request tickets in the district-wide work order system.
    • Provide first line campus-level technical support for hardware, software,
    printers, and computer peripheral devices including but not limited to
    routine maintenance, repairs, updates, cleanings, and troubleshooting.

    • Assist with support of technology in the classroom in a timely manner
    utilizing the available support tools and by using innovative and emerging
    technologies throughout the district.

    • Assist other Technology department personnel with installation and
    implementation of hardware and software, as requested throughout the
    district.

    • Perform repairs, as needed, to maintain clean, operable equipment.
    • Assist with necessary management of computers and printers following
    normal procedures including beginning and closing-of-year procedures.

    • Stay current with advances in the computer technology industry.
    • Update licensed software programs, as required.
    • Perform other duties as assigned.
    • Record service requests into the district work order system.
    • Assist with inventory procedures for all campus-level
    technology-related equipment.

    • Enjoy working with people and technology.
    • Maintain confidentiality of information.
    • Exemplify high standards of ethical conduct according to District
    Policy.

    • Support administrative policy.
    • Represent the school system to the community in a positive
    professional way.

    • Maintain a sincere, friendly attitude toward visitors and patrons to
    ensure communication.

    • Perform other duties, as assigned.
    Mental Demands/Physical Demands/Environmental Factors
    Requires working in a cooperative, assisting manner with all district staff. Requires
    lifting (up to 40 lbs.), stooping, bending, kneeling, climbing, and prolonged use of
    computing devices. Requires frequent travel to various campuses and locations
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