Night Auditor - Chicago, IL
1 day ago
Job description
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment. A passion for guest relations and hospitality management is essential for success in this position.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out procedures efficiently while ensuring guest satisfaction.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Maintain accurate records of guest information and reservations using hotel management software.
- Provide information about local attractions, services, and amenities to enhance the guest experience.
- Assist with phone calls, ensuring proper phone etiquette is maintained at all times.
- Collaborate with other departments to ensure seamless guest experiences throughout their stay.
- Conduct night audits as required, ensuring all financial transactions are accurate and up-to-date.
- Uphold the hotel's standards of cleanliness and organization at the front desk area.
Requirements
- Previous experience in a front desk or customer service role within the hospitality industry is preferred.
- Strong communication skills; bilingual or multilingual abilities are a plus.
- Excellent phone etiquette and interpersonal skills for effective guest interactions.
- Knowledge of hospitality management principles is beneficial.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Strong organizational skills with attention to detail in managing reservations and guest requests.
- A positive attitude and willingness to go above and beyond for guests are essential traits for this role.
Join our team as a Front Desk Agent where your contributions will create memorable experiences for our guests
Job Type: Full-time
Pay: $ $27.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
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