Call Center Representative I - Greensboro, NC
7 hours ago
Job description
Description
The City of Greensboro exists to partner with the community to build the desired quality of life for Greensboro. All of our actions are guided by our commitment to and measured by our success in building public trust and the future we and the community desire.
Critical to our success is maintaining a work environment that fosters employee commitment to public service and making a difference in the lives of our residents.
If this sounds like a purpose that you would like to share in, please consider the opportunity below.
Compensation and Benefits:
The Full Salary Range for this position is $42,233. - $59,734 Annually. The Hiring Range is $42,233 Annually depending on qualifications, with an excellent benefits package. You can learn more about the benefits that the City of Greensboro offers by visiting https://www.greensboro-
Work Schedule:
Mon-Fri 7:30 am-5:30 pm rotating schedule 8 hrs. per day
***This is NOT a remote position***
Primary Duties / Brief Description of Work:
City Services Representative I, works in the city's centralized contact center, which provides a single phone number for citizens to obtain basic information about City services and activities and initiate service requests. Representatives will be responsible for handling calls, e-mails, chats, and walk-in traffic requesting information and/or service. We provide proactive support to various internal and external customers concerning a broad base of city issues, projects, services, and customer concerns while exhibiting a constant and consistent devotion to outstanding customer service. The successful candidate will be strongly motivated to solve problems and facilitate the completion of work involving multiple people in multiple departments. Must be able to multi-task in a busy environment. Excellent customer service skills and attitude are required. Excellent communication skills, written, oral, and listening, are required. Will need the ability to spot trends and escalate issues effectively within the organization. Will analyze customer needs and determine service requirements and the most effective method of achieving the highest customer satisfaction. Requires great flexibility, ability to adapt easily to change, and ability to work effectively with all levels of the city's organization and residents. Bilingual candidates (English/Spanish) are strongly encouraged to apply. Classified as "essential" city workers. Must be able to work flexible hours and rotate shifts. The job is NON-EXEMPT under FLSA.
Qualifications
Minimum Qualifications:
- High School Diploma/GED with1-3 years of experience in Call/Contact Center
- "Or" No High School Diploma/GED with 5-7 years experience in a Call/Contact Center
- 1-3 years of experience providing phone-based (50% or more) customer service
- Data entry experience in a fast-paced work environment
- Training in communication (active listening, conflict resolution)
- Proficiency with Microsoft Outlook, Word, and Excel
- Experience using multi-line telephone, copier, fax, printer, calculator
Preferred Qualifications:
- Some college
- Bilingual (spoken and written at a fluent level)
- Local government experience
- Experience working in a Utility Billing Call Center environment
- EnQuesta experience
A written assessment may be given.
Requirements
Similar jobs
Capital Subaru of Greensboro is seeking a dynamic, driven and customer-obsessed Business Development Center (BDC) Sales Representative to join our high-performing team. · ...
1 week ago
BDC Representative – Powersports Dealership role focuses on handling inbound leads, communicating with customers, setting appointments and supporting the sales team. · Respond to inbound leads via phone, text email and social media · Follow up with customers and schedule sales ap ...
2 weeks ago
The Contact Center Representative I serves the financial needs of member-owners accurately and efficiently, develops a solid rapport with members, and supports Truliant's mission. This position responds to member inquiries and provides products and services while adhering to esta ...
1 month ago
The Contact Center Representative I is responsible for serving the financial needs of our member-owners accurately and efficiently, developing a solid rapport with the member. · ...
1 month ago
CAPITAL of Lexington is seeking a dynamic and results-driven Business Development Center (BDC) Sales Representative to join our team. · ...
1 month ago
This customer-focused position is ideal for someone who thrives under pressure, communicates with care, and enjoys variety in their daily responsibilities. · As part of the 24/7 Service Response Center (SRC), you'll play an essential role in ensuring that critical hospital servic ...
2 days ago
Department: · 11597 Non Enterprise Corporate - Switchboard · Status: · Full time · Benefits Eligible: · Yes · Hours Per Week: · 40 · Schedule Details/Additional Information: · Training for the position up to 90 days will be held on weekdays up between 8a-5p followed by Permanent ...
1 day ago
p>This role plays an essential part in supporting patients, visitors, and hospital staff across multiple campuses by ensuring critical hospital services run smoothly. As part of the 24/7 Service Response Center (SRC), you'll work under pressure communicating with care while enjoy ...
2 days ago
· Overview · As a Guest Services Representative at our corporate office, you'll join a dynamic team that provides extraordinary service to Lowes Foods' guests and hosts. You'll be on the front lines, with the opportunity to be a "life-saver" for our guests. You'll gain valuable ...
2 days ago
The Director of Data Center Sales is responsible for leading and expanding the company's data center solutions business. · Key Responsibilities · Develop and execute the national sales strategy for data center solutions. · Own revenue targets, forecasting, and business developmen ...
1 month ago
We are looking for a Patient Service Representative to join our team. This role involves providing outstanding patient care and maintaining the flow of the center. · The ideal candidate will have a high school diploma and two years of healthcare registration or customer service e ...
3 days ago
Ontario Center is hiring a Registered Nurse (RN) Unit Manager in Canandaigua, NY. · Duties: · Handle all supervisory duties for assigned unit · Help establish and implement employee policies and procedures · Mentor less experienced nurses, offering clinical & career advice · Main ...
9 hours ago
The Waste Profile Coordinator provides guidance support coordination of client Industrial Hazardous Waste Disposal needs requests ensuring compliance with waste permits State Federal regulatory requirements internal Company policies. · ...
1 month ago
The RN Capacity Strategist provides supervision for the Central Capacity Center (CCC) ensuring adherence to systemwide disaster plans and policies. · ...
1 month ago
Graduate Assistant for Outreach and Coaching - Academic Achievement Center - 2026-2027
Only for registered members
A Graduate Assistant will assist with campus outreach, social media, workshops and events. The position involves presenting Outreach Workshops on Learning Skills (OWLS), creating Instagram content using Canva and other software. · Develop an understanding of various academic skil ...
1 month ago
Join a Fast-Growing Team Where Your Passion for Customer Service Makes a Real ImpactAre you ready to be the voice of an expanding company that values relationships, excellence, and customer satisfaction?In this role, you'll play a pivotal part in shaping customer experiences,If y ...
1 month ago
We are seeking a Customer Service Representative to join our team at PetVet Care Centers' Carolina Veterinary Specialists - Greensboro. · The successful candidate will provide exceptional customer service in-person and over the phone while managing lobby flow and addressing conce ...
3 weeks ago
The Administrative Assistant supports department leadership and team members by performing general administrative duties, front desk duties, assisting in coordinating space licensing and event bookings for the facility. · ...
2 weeks ago
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. · The purpose of the role is to handle outbound and inbound phone calls to Quote and Bind new business policies in multiple states. · ...
1 month ago
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. · ...
3 weeks ago