Client Manager - New York - Swell Partners

    Swell Partners
    Swell Partners New York

    1 day ago

    Description

    About Swell:

    Swell Partners provides talent solutions that empower leaders to build workforces to drive long-term success. Our resources span multiple disciplines including all aspects of marketing, product management, and technology. Our goal is to be the change agent that infuses the workforce with happy, flexible talent that will always deliver their personal best.

    Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.

    Responsibilities:

    At Swell, we value happiness at our core - it's the most important quality to our team

    We're looking for a relationship-driven Account Manager to lead and grow our existing contract staffing accounts. This role serves as the primary point of contact for client stakeholders, oversees contractor lifecycle management, and partners closely with our recruiter to ensure exceptional delivery.

    This is not a new business sales role. Instead, it's ideal for someone who thrives in strengthening existing partnerships, managing contract details with precision, and uncovering additional hiring needs within established client relationships.

    If you enjoy building trust, leading thoughtful client conversations, and operating at the intersection of people and process - this role is for you.

    What You'll Own:

    Client Relationship Management

    • Serve as the primary day-to-day contact for existing clients
    • Lead introductory conversations with new stakeholders within existing clients
    • Conduct regular check-ins to ensure satisfaction with their Swell contractors
    • Identify new requisitions and expansion opportunities within current clients, where possible

    Contractor Lifecycle Management

    • Manage SOW creation and execution at assignment start
    • Lead extension and renewal conversations proactively
    • Negotiate rate adjustments and contract changes
    • Monitor contractor end dates and ensure seamless transitions
    • Field client questions related to hours, performance, or scope changes

    Operational Excellence

    • Track contract timelines and ensure timely PO receipt
    • Maintain accurate documentation across systems
    • Proactively flag risks or gaps in coverage
    • Ensure smooth communication between client and internal team

    Some Talent Acquisition Responsibilities

    • Partner closely with one recruiter on talent acquisition tasks, as needed

    What We're Looking For:

    • ~3-6 years of experience in staffing agency account management or client success
    • Experience managing contract staffing engagements (not just permanent placements)
    • Comfort with SOWs, extensions, and rate negotiations
    • Proven ability to grow relationships within existing accounts
    • Experience managing or closely directing recruiter delivery
    • Highly organized with strong attention to detail
    • Confident communicator who can navigate commercial conversations

    What Success Looks Like:

    • Clients view you as a trusted partner and go-to contact
    • Contractor extensions are proactive and seamless
    • POs and contract documentation are consistently managed without delays
    • Recruiter partnership is tight and aligned
    • Expansion within existing accounts grows naturally through strong relationships

    Role details:

    • Full-time
    • 40 hours per week
    • Remote in New York City. Some domestic travel for internal meetings required (2-4 times per year). Some in-person meetings in Downtown Manhattan at our major client office, as opportunities permit. xhmxlyz

    Please visit our website, if interested.

    Swell Partners Website

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