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PSC Registration Representative - Forest Hills, United States - Global Technical Talent
Description
PSC Registration Representative Contract Duration 3+ MonthsJob Summary PSC Registration Representative will be responsible for all PSC (Patient Service Center) front office duties.
This function includes and is not limited to:
Customer service, data entry, insurance billing and payments, problem resolution, following HIPPA regulations, and ordering office supplies.
PSC Registration Representative may provide support at several locations.
Duties and Responsibilities Greet customers appropriately. Treat all customers in a courteous manner.
Assists patients with kiosk sign-in, and ensures accuracy of same.
Contacts clients to obtain patient orders.
Handles customer inquiries.
Reads, understands, and complies with departmental policies, protocols and procedures:
(i.e. Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual).PSC Registration Representative performs basic clerical duties, i.e. filing, faxing, preparing mail, some data entry.
Demonstrates organizational commitment and values of ***.Adheres to departmental and company policies.
Reports on time to work, following attendance guidelines.
Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.
Use established protocols for reporting customer complaints.
PSC Registration Representative ensures that HIPPA Compliance regulations are followed; uses test translation tables.
Completes all required training.
Assists with stocking of supplies.
Other duties as required to meet the customer requirements.
Completes special projects as requested by supervisor or manager.
Job QualificationsRequired Work Experience:
One year customer service experience
Preferred Work Experience:
Keyboard/data entry and PC experiencePhysical and
Mental Requirements:
Prolonged standing/sittingAble to lift up to 25 pounds; carrying up to 15 pounds for several minutes at a time.
TalkingVision - requires constant mental visual attention to details.WalkingBalancing Bending/KneelingPushing/PullingReaching/Twisting Key word search:
data entry operator clerk typist keyboarding front office receptionist clerical receptionist medical customer service representativeKnowledge: Medical Terminology helpful, not requiredSkills: Must be flexible and available based on staffing requirements; weekends, holidays, and overtime.
Must have strong communication skills. Able to speak clearly and effectively communicate to customers and peer groups.Demonstrates good organization, communication, and interpersonal skills.
Capable of handling multiple priorities in a high-volume setting.
Able to make decisions based on established procedures and exercise consistent, independent, sound judgment.
Education:
High School Diploma or Equivalent RequiredBenefits: Medical, Vision, and Dental Insurance Plans401k Retirement FundAbout the Company: Our client empowers people to take action to improve health outcomes.
Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors, and improve healthcare management.
The company annually serves one in three adult Americans and half the physicians and hospitals in the United States, and their 47,000 employees understand that, in the right hands and with the right context, their diagnostic insights can inspire actions that transform lives.
As the world's leading provider of diagnostic information services, this company is committed to positively impacting the communities they are a part of by promoting a healthier world, building value for all their stakeholders, and creating an inspiring and inclusive workplace.
Inclusion and Diversity is woven into who they are and what they do. The company is inspired by the experiences and perspectives of its diverse employees. Diversity of thought and authentic connections empower this company to create valuable solutions and deliver inclusive care to their patients and communities
