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    Store Manager - Henderson, United States - American Freight Furniture

    American Freight Furniture
    American Freight Furniture Henderson, United States

    3 weeks ago

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    Description

    ** Store Manager**

    **Job Category****:** Store Operations **Requisition Number****:** STORE04988 Showing 1 location **Job Details**

    **Description**

    The Store Manager oversees all sales and daily operations of the store, while managing a team of full time and part time hourly associates. The Store Manager is responsible for the overall financial performance of the store, including achieving planned sales, margin, and cost recovery goals. Additionally, the store manager is accountable for customer satisfaction, associate morale, and inventory management.

    **Responsibilities & Duties:**

    Driving Sales and Store Performance:

    Leads the store to ensure achievement of business goals in revenue, expense reduction, cost recovery, customer satisfaction, and inventory shrinkage

    Accountable for maximizing Protection Agreements, fabric protection, leasing, credit, and other miscellaneous income opportunities within store

    Meets sales goals by motivating, mentoring, and providing feedback to associates

    Meets and maintains their personal sales target

    Manages the overall customer experience, including online customer reviews

    Leads by example with the selling processes; ensures performance standards and operational processes are achieved

    Partners with Regional Sales Manager to address business opportunities

    Leads the delivery operation to ensure achievement of business goals in margin and customer experience

    Managerial:

    Hires and maintains an active and productive sales force, warehouse team, and delivery team; Selects, coaches, and develops a diverse high-performance team

    Acts as a role model within the unit for abiding by and holding others accountable for the Code of Conduct and overall business practices

    Manages all in-store Human Resources processes including staffing, training, and reporting performance/behavioral issues; assists in action plans to improve performance in a timely manner

    Administrative:

    Creates scheduling policies that keep the sales floor and warehouse properly staffed

    Ensures store presentation standards are maintained at company expected level

    Provides a safe working environment for both associates and customers by adhering to company shrink and safety standards

    Ensures that the store operates in full compliance with applicable laws, regulations,

    and company ethic policies

    Completes paperwork related to entering trucks and confirming pickup/delivery dates

    Ensure data integrity of physical and systemic receiving process and reverse flow process

    Maintains inventory accuracy at all times and with inventory scans; manages online order fulfillment process

    Manages opening and closing procedures; including taking cash deposits to bank

    Manages all other store operations, pricing, and inventory management processes

    Performs other duties as assigned

    **Qualifications:**

    Educational: High School Diploma or Equivalent required, Bachelors Degree preferred

    Experience: 3-4 Years of Related Experience or previous experience as a Sales Associate preferred

    Ability to work a flexible schedule, including evenings and weekends

    Must be able to lift at least 50 lbs.

    **Preferred Skills:**

    Strong leadership, coaching, and associate development skills

    Excellent customer service and communication skills

    Persuasion, negotiation, and closing skills

    Overall computer literacy

    Strong drive for results

    Ability to manage multiple priorities simultaneously

    Knowledge of retail business and store operations

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Preferred**

    Bachelors or better.

    **Experience**

    **Licenses & Certifications**

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