Technical Operations Manager - Kansas City

This job is with Swiss Re, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. · Please do not contact the recruiter directly. · Are you passionate about keeping office workplace environments running seamlessly? Do you t ...

Job description

This job is with Swiss Re, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

Please do not contact the recruiter directly.

Are you passionate about keeping office workplace environments running seamlessly? Do you thrive on solving technical challenges and ensuring operational excellence? Join our team as the regional expert who ensures our office facilities remain safe, compliant, and reliable across the portfolio

About The Role

As the Americas regional Subject Matter Expert (SME) for Building & Technical Operations, you'll be the driving force behind our workplace infrastructure reliability across multiple regional locations inside North and South America.

You'll govern how building services are operated and maintained across the region, providing crucial technical expertise while steering performance against global standards.

You will work in close relationship with the individual Location Operations Managers and exchange with the SMEs from other regions.

Key Responsibilities

Plan and track maintenance delivery across the portfolio, ensuring work is properly scheduled, delivered, and reported while maintaining current asset inventory and maintenance plans
Ensure operational reliability of Mechanical, Electrical and Plumbing (MEP) systems and other critical infrastructure to keep building services running safely
Drive technical and regulatory compliance by supporting Location Operations Managers with standards implementation and maintaining audit-ready documentation
Manage high-risk work including shutdowns, power-downs, and business-critical interventions with disciplined change control and stakeholder coordination
Own asset and maintenance data governance in the IWMS/Asset & Maintenance Management platform, defining clear rules for creation, updates, and validation
Coordinate building IoT/OT operations including BMS controls, metering, sensors, and alarms, ensuring they follow IT and security policies
Support digital monitoring initiatives that improve reliability, response times, and compliance evidence
Provide operations expertise to projects throughout all phases
Maintain accurate system documentation including operating manuals and system logs
Lead incident troubleshooting with structured approaches, prioritizing safety and business-critical issues
Coordinate with IT and Physical Security on CCTV and Physical Access Control System issues


About the Team:
The Corporate Real Estate & Services (CRES) team is responsible for maintaining workplace excellence. We ensure our facilities provide safe, compliant, and productive environments through strategic governance and operational expertise.

Our team works in a matrix structure where Location Operations Managers handle day-to-day execution while regional experts like you provide technical governance and assurance that maintains our high standards.

About You

You're a technical operations professional who combines hands-on expertise with strategic thinking. You excel at translating technical requirements into practical solutions and work well with stakeholders across a matrix organization. Your attention to detail ensures compliance, while your problem-solving abilities keep operations running smoothly even during critical incidents. You feel comfortable communicating between technical expert and management level.

Requirements

We are looking for candidates who meet these requirements:

8+ years in multi-site technical operations, facilities engineering, or building infrastructure management (office or comparable environments)
Strong working knowledge of MEP systems and critical infrastructure, with confidence in complex troubleshooting and decision-making
Provider and contract management experience, including SLA/KPI-based performance governance
Strong discipline in documentation, internal controls, and audit readiness, comfortable working in an IWMS/AMM or CMMS environment
Project experience across commissioning/testing and handover to operations
Ability to influence stakeholders in a matrix environment as a clear, pragmatic communicator
Fluent English (additional regional languages are a plus)

Additional Nice To Haves

Engineering degree (or equivalent practical experience)
Hands-on experience with Planon (or similar IWMS) and asset/master data governance
Working knowledge of building controls/BMS and OT interfaces
Willingness to travel is an important aspect of this role.

Swiss Re has a hybrid work model where the expectation is that you will be in the office three days per week.

For Armonk, New York - the estimated base salary range for this position is $118,000 to $178,000.

For Kansas City, MO and Fort Wayne, IN - the estimated base salary range for this position is $108,000 to $162,000.

The specific salary offered for any given role will take into account a number of factors including but not limited to job location, scope of role, qualifications, complexity/specialization/scarcity of talent, experience, education, and employer budget.

At Swiss Re, we take a "total compensation approach" when making compensation decisions.

This means that we consider all components of compensation in their totality (such as base pay, short-and long-term incentives, and benefits offered), in setting individual compensation.

About Swiss Re

Swiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient.

We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking.

We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics.

In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.

Swiss Re is an equal opportunity employer.

It is our practice to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law.

Decisions on employment are solely based on an individual's qualifications for the position being filled.

During the recruitment process, reasonable accommodations for disabilities are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.

Keywords:
Facilities, Building Systems, Maintenance Systems, Technical Operations

Reference Code: 137100