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- Technical Specialists have all the resources they need to ensure projects have procedures, Deliverable Requirement Documents (DRDs), Quality Management Procedures, task kickoffs, training material, etc. in place and are used. These are all in place prior to Reliability Data Analysts starting work to minimize rework.
- In addition to DRDs, a small batch of sample deliverables is accepted promptly by the customer to ensure alignment prior to starting significant project work. Technical Managers are accountable for customer expectation setting and accomplish this by supporting Technical Specialists with DRDs and prompt small-batch delivery.
- Technical issues are identified, logged, and resolved promptly once Technical Specialists escalate issues to Technical Managers.
- A method to measure and track competencies is in place and used to accelerate the technical development of all team members. The Technical Manager will actively review upcoming scopes of work and team competency, and design/deploy training and job aids to upskill team competency prior to starting work. Technical Specialists work at the direction of Technical Managers to support the delivery of training and adoption of job aids.
- The customer's complex challenges are solved and receive excellent service through strong personal, insightful relationships.
- Technical Manager continuously grows breadth and depth of knowledge and translates knowledge to impact.
- Customer relationship building, expectation setting, and challenge resolution
- Gross margin increases through process improvements, streamlining workflows, and reducing Cost of Quality.
- Accelerated technical development of all team members
- Engineering Degree
- Minimum 10 years experience working in a technical leadership role in or around a process facility environment
- Owner/operator experience, working directly with fixed-equipment
- Consultative relationship building to understand customer pain points and assemble an effective team to solve them.
- Strategic planning abilities to work with a Project Manager to translate a statement of work into a project plan with the right WBS, the hours required, and a proactive list of risks to mitigate that is documented in the project risk log.
- Financial acumen to connect project results to Pinnacle financials.
- Discipline to follow technical blueprints and ensure all projects follow Pinnacle best practices and intervene when issues arise.
- Strong fact finder to perform root cause analysis and decisive to act and follow through when a decision is made.
- Experienced leadership abilities to act when Technical Specialists escalate issues. Excellent coaching skills and a natural desire to help people through their development.
- Ability to monitor team performance through others, striking the balance between empowering a team while not abdicating ownership of results. Ability to make corrections quickly by understanding the current state of all projects.
- Excellent meeting facilitation skills and capable of producing polished reports.
- Highly effective communication skills that adapt to how others want to be communicated.
- Advocate for Pinnacle so customers are always aware of who we are and the value of what we do.
- Weekly number of quality checks performed
- Weekly average quality scores
- Number of tasks started without a task kickoff
- Number of NCRs and CAPAs submitted
- Time to close out NCRAs and CAPAs
- Number of training sessions performed
- Number of skills validated/month for team members
- Tasks executed by team members without the required competency
- Audits completed & time to close audit findings
- Number of decisions made without procedure update (should be zero)
- Microsoft Suite
- PBI
- Conditions may include working inside and/or outside. May work around office machinery with moving parts and moving objects. Working near radiant and electrical energy. Working closely with others or working alone. Working extended or irregular hours and travelling by all possible modes of transportation.
- Ability to walk, stand, sit, kneel, push, stoop, reach above the shoulder, grasp, pull, bend repeatedly, climb stairs, identify colors, hear with aid, see, write, count, read, speak, analyze, lift and carry under 30 lbs., and perceive depth.
- Equipment (machines, tools, devices) used in performing the essential job function include but not limited to computers and related equipment, calculators, copiers, fax machines, and telephone.
Technical Manager - Pasadena, United States - Pinnacle
Description
We are building a team of trailblazers, who embody growth, impact, and excellence.Job Description
The Technical Manager will improve team performance through quality program updates and process improvements, deliver customer satisfaction and maintain excellent relationships with customer managers. Additionally, you are responsible for accelerating technical competencies of team members by developing and implementing growth plans.
Job Duties
Measure
Target (Meets expectations)
Team Quality Pass/Fail Score
95% of deliverables are accepted at first pass as target
Client deliverable rejects
Zero rejects as target
Cost of Quality
<20% as target
Cost of Poor Quality
<4% as target
Team Competency Prior to Starting Task
(TBD)
Net Promoter Score (NPS) detailed feedback
No technical misses are mentioned in the survey.
Leading Indicators
There are between 3-7 direct reports to this role
Team Development Responsibility
Supports all project team members that the TSs are responsible for, roughly team members
Working Environment
This job description describes the general job duties, accountabilities and physical requirements associates with the position; it is not an exhaustive list of all the duties, accountabilities, or skills required for the position.
The general job duties, accountabilities and physical requirements associated with the position are subject to modification to reasonably accommodate individuals with disabilities. Some physical requirements may exclude individuals who pose a threat or risk to the health or safety to themselves or others.
This job description neither states nor implies that the listed general job duties, accountabilities, and physical requirements associated with the position are the only tasks expected of an employee. An employee is also required to follow any other job-related instructions and perform any other job-related tasks requested by their supervisor and not in violation of any applicable laws, regulations, or rules.
Requirements are representative of minimum levels of knowledge, skills, and abilities. To perform this job successfully, an employee must possess the abilities and aptitude to perform each duty, accountability, and physical requirement proficiently.
Visa Sponsorship: Employment eligibility to work with Pinnacle in the U.S. is required and the company will not pursue Visa sponsorship for this position.
Pinnacle participates in E-Verify, a federal government system used to verify employment authorization and social security number of each new employee.
Pinnacle is an equal employment opportunity employer and does not discriminate based on race, color, national origin, religion, gender identity, sexual orientation, sex, age, disability, veteran or military status, genetic information, or any other characteristic protected by applicable law.