Telecom Ops-Project Manager - Austin

Only for registered members Austin, United States

1 month ago

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Job summary

The Ops Leader is responsible for the day-to-day activities and guidance of their team members and requires candidates who can set targets implement guidelines and assist with any issues the employees may have. The lead needs to be focused on People Management Continuous Process Improvement and SLA Management. The lead is expected to ensure 100% compliance to SLAs including but not limited to Quality Utilization and Production.

ResponsibilitiesExcellent written reading & spoken communication skills in English required Language and understanding of local culture/li/liShould have coaching and mentoring experience/li/liSearch skills ability to approach problems logically/li
  • Excellent people and performance management skills/li
  • High degree of problem-solving analytical skills with strong attention to detail requiredli.liAbility to manage multiple tasks competing priorities effectively under pressure short time lines-li-liSet a healthy environment in the team positive mind frame in the individual-li-liAbility work fast-paced constantly evolving environment-li.liStrong understanding online digital marketsli.liProven track record exceptional performance high productivityli(liExcellent client process management skillsliliUnderstanding social space trends influencers engagement things cautious etc.-iliiQuick learning understanding complex processes-ili Ability manage critical situations minimum supervision-illCustomer service orientation ability work team-ililShould comfortable working explicit extremely sensitive contentlliCandidate should comfortable work 24*7 shifts rotational weekly offs shifts-illiResponsible managing team agents making sure daily KPIs achieved-Mentor groom team members career growth options

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