Support Engineer - Cloud Technologies - Billings - beBeeEnterpriseSoftware

    beBeeEnterpriseSoftware
    beBeeEnterpriseSoftware Billings

    6 days ago

    Job title: Enterprise Software Support Specialist

    Description

    Job Description

    We are seeking a highly skilled Enterprise Software Support Specialist to join our team. As an Enterprise Software Support Specialist, you will be responsible for providing expert technical support and assistance to customers utilizing our enterprise software suite.

    Your key responsibilities will include delivering expert diagnosis and resolution of complex issues related to our enterprise software suite, participating in the on-call rotation, taking charge of technical responses to critical production issues, coordinating between customer success teams and engineering departments, developing documentation on common technical challenges, creating troubleshooting guides for AI tools, serving as the technical advocate for customers providing valuable feedback to product and engineering teams on recurring issues handling resolving software-related requests managing troubleshoot functions analyzing verify solutions through manual automated testing implementing configure applications administer applications test provide carry document regular review work logs projects stay informed policies continuous improvement champion company values.

    In addition ideal candidate qualifications candidates should have experience supporting large scale cloud-based systems database management system administration knowledge security Preferred Skills:

    • Cloud-Based Systems Administration
    • Databases Management System (DBMS)


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