Customer Contact Center Team Supervisor - Rock Hill

Only for registered members Rock Hill, United States

1 month ago

Default job background
Full time

Job summary

Comporium is a diversified communications company providing voice video data wireless and security at the retail level as well as providing security monitoring and media services for its industry customers.
Responsible for supervising team of Residential Customer Contact Center Attendants and/or Internet Support Specialists to include providing quality assurance guidance motivation and coaching sessions to individual team members in addition the Team Supervisor on duty at any given time is responsible for monitoring entire Contact Center floor operations activities in Rock Hill Lancasterc locations including handling escalated customer calls and ensuring that required staffing needs are met in order to meet required KPIs.

  • Provide monthly monitoring and coaching sessions for team members including reference to attendance performance requirements ensuring that all sales/lead upgrade goals are met.
  • Maintain high level of technical product knowledge including current product features specifications equipment requirements current promotions pricing discounts.

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