Business Relationship Manager - Brisbane, United States - Planet Pharma

Description

Position Summary

• As an integral member of our delivery team, the Business Relationship Manager will include performing detailed requirements analysis, documenting processes, and user acceptance testing.
• To succeed in this role, you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users.
• The primary focus of this position will be projects focused on revenue generating areas of the company including sales, service, e-commerce, mobile commerce, and other channels as they emerge.
• The primary application suite will include Salesforce Sales Cloud and Service Cloud and experience as part of a project delivery team utilizing those technologies is highly desired.

Duties and Responsibilities

• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Leading ongoing reviews of business processes and developing optimization strategies.
• Staying up to date on the latest processes and IT advancements to automate and modernize systems.
• Conducting meetings and presentations to share ideas and findings.
• Performing requirements analysis.
• Documenting and communicating the results of your efforts.
• Effectively communicating your insights and plans to cross-functional team members and management.
• Gathering critical information from meetings with various stakeholders and producing useful reports.
• Working closely with clients, technicians, and managerial staff.
• Providing leadership, training, coaching, and guidance to junior staff.
• Allocating resources and maintaining cost efficiency.
  • Ensuring solutions meet business needs and requirements.
• Performing user acceptance testing.
• Managing projects, developing project plans, and monitoring performance.
• Updating, implementing, and maintaining procedures.
• Prioritizing initiatives based on business needs and requirements.
• Serving as a liaison between stakeholders and users.
• Managing competing resources and priorities.
• Monitoring deliverables and ensuring timely completion of projects.
• Other duties as assigned.

Position Requirements

• Bachelor's degree in business or related field or an MBA.
• Minimum of 5 years' experience in business analysis or a related field.
• BA/BRM experience on Salesforce Sales Cloud, CPQ, Service Cloud, SAP S4/HANA OTC, SAP S/HANA CRM Service, e-commerce, and related technologies desired.
• Exceptional analytical and conceptual thinking skills.
• The ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Advanced technical skills.