- Provide on-site field support to customers including installation, and servicing and repairing of systems and equipment.
- Answer customer questions and resolves issues. Refer other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting.
- Assist in instructing customers in the operation and maintenance of systems/equipment.
- Act as a liaison with customers on administrative and technical matters for assigned projects.
- Interact with the client's engineers, as necessary, to gather information, design changes, requirements, etc. to compile information for the overall solution design.
- Perform testing of the final product and works with the client's engineers to assure that the product performs as planned.
- Assist in the design of basic technical programs for projects or enhancements to existing programs.
- High school diploma or G.E.D.
- 2 to 6 years of field support experience.
- Experience working with the company's hardware, software and equipment products.
- Troubleshooting experience, migration, software updates, etc.
- Ticket System experience: ServiceNow (desirable).
- Experience working with appropriate programming languages, operating systems and software: Windows environment.
- Experience working with engineering principles and practices.
- On client ́s site in Thief River Falls, MN.
Thief River Refresh and Break Fix Tech - ANY CITY, United States - DXC Technology
Description
Job Description:
At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.
Our DXC Modern Workplace services enables customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.
As an On-site IT Support Technician, you will provide field support to customers. Perform basic installations, repair, upgrades and maintenance on hardware and equipment. Assist in the analysis of technical products, systems, and/or software for engineering support.
What you will do:
Who you are / Basic Qualifications
Work Environment
Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
Postings link
Disability Accommodations
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.