Quality Management Specialist - Marcus Boulevard Hauppauge, New York, United States
2 days ago
Job description
DescriptionGeneral Purpose of the Job
Responsible for evaluating compliance with UCP policy and procedures across the agency in accordance with OPWDD, DOH, SED and OMIG regulations, as well as any applicable local, state, or federal laws and regulations. Performs internal regulatory and quality reviews and audits, assist programs during state audits, and completes incident investigations as needed.
Essential Duties and Responsibilities
- Conducts quality improvement reviews/audits on-site at respective programs.
- Identify and address potential quality concerns via regular monitoring and auditing.
- Assists the Director in the development, review, revision, and implementation of agency policies, procedures, and practices to support the delivery of quality services in compliance with all applicable local, state, and federal regulations, laws, and guidelines.
- Implements a schedule of quality reviews.
- Provides reports on a regular basis, and as directed or requested, to keep the Director informed of the operation and progress of quality improvement efforts.
- Identifies potential areas of regulatory compliance; develops/implements corrective action plans for resolution of problematic issues and provides general guidance on how to avoid or deal with similar situations in the future.
- Assists in the design, implementation, and monitoring of quality programs driven by statistics, analytics, and measures in meeting regulations and quality measures.
- Assists with processing results from state surveys and reviewing formal plans of corrective action.
- Provides on site support and guidance during state surveys and external audits (OPWDD, OFPC, DOH, and SED).
- Monitors and, as necessary, coordinates regulatory activities of other departments to remain aware of the status of all regulatory compliance activities and to identify trends.
- Conducts investigations into incidents occurring within the programs and writes investigative reports within regulatory guidelines.
- Responds to alleged violations of rules, regulations, policies, procedures, and Code of Conduct by evaluating or recommending the initiation of investigative procedures.
- Ensures proper reporting of violations or potential violations to duly authorized enforcement agencies as appropriate and/or required.
- Ensures that all required documentation (paper and electronic) is completed/processed appropriately, in a timely manner, and meets quality and compliance thresholds.
- Work a flexible schedule as needed.
- Performs other duties as assigned.
Education and/or Experience
High school diploma or equivalent required; bachelor's degree in human services or a related field preferred. Minimum of two years of experience in OPWDD services required. One year of experience in a quality improvement or investigative related position preferred.
Computer Skills
To perform this job successfully, an individual should have basic to intermediate knowledge of Microsoft Office software (Word, Outlook, Excel).
Other Skills and Abilities
Valid driver's license and satisfy criteria to be a driver for the agency required. Experience and familiarity with state, local, federal regulations and OPWDD, DOH, OMIG and other government run entities preferred. Demonstrated ability to work in a team environment with flexibility, keeping others informed and anticipating needs is essential. Must be efficient, well organized, and have excellent communication skills.
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